Meredith Little
Binghamton,NY
Summary
To utilize my Customer Service and Corrugated Industry experience to earn the role of Sales Representative with International Paper. I am excited to use my increasing knowledge and desire to represent International Paper to prospective and existing customers.
Overview
18
18
years of professional experience
Work History
Customer Service Representative/Special Projects
International Paper
06.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Used my Customer Service knowledge to back up all other Customer Service Reps as needed, both temporary and long term.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted Customer Service Manager by independently completing special projects in an efficient and timely manner according to required criteria.
- Continued to broaden my knowledge base and understanding of the corrugated manufacturing process to improve my ability to effectively perform the customer service role.
Customer Service Representative
International Paper
04.2011 - 11.2017
- Collaborated with team members to better understand customer needs and recommend appropriate solutions
- Communicated with vendors regarding order availability, future inventory, specialty orders.
- Assisted Sales team in handling approximately 80 customer accounts.
- Responsible for maintaining detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Mixologist
Moxie Woodfire Grill
09.2006 - 04.2011
- Enhanced customer experience by creating visually appealing and innovative cocktails.
- Increased bar revenue by developing rapport with all clientele.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Recruited for original business opening.
Education
Associate of Applied Science - Marketing/Management/Sales
SUNY Broome Community College
Binghamton, NYSkills
- Product Knowledge
- Account Management
- Customer Focus
- Customer Service Proficiency
- Quick Learner
- Professional Demeanor
- Teamwork / Collaboration
- Creative Problem Solving
Timeline
Customer Service Representative/Special Projects
International Paper
06.2021 - Current
Customer Service Representative
International Paper
04.2011 - 11.2017
Mixologist
Moxie Woodfire Grill
09.2006 - 04.2011
Associate of Applied Science - Marketing/Management/Sales
SUNY Broome Community College