Summary
Overview
Work History
Education
Skills
Timeline
Generic

Meredith Little

Binghamton,NY

Summary

To utilize my Customer Service and Corrugated Industry experience to earn the role of Sales Representative with International Paper. I am excited to use my increasing knowledge and desire to represent International Paper to prospective and existing customers.

Overview

18
18
years of professional experience

Work History

Customer Service Representative/Special Projects

International Paper
06.2021 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Used my Customer Service knowledge to back up all other Customer Service Reps as needed, both temporary and long term.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted Customer Service Manager by independently completing special projects in an efficient and timely manner according to required criteria.
  • Continued to broaden my knowledge base and understanding of the corrugated manufacturing process to improve my ability to effectively perform the customer service role.

Customer Service Representative

International Paper
04.2011 - 11.2017
  • Collaborated with team members to better understand customer needs and recommend appropriate solutions
  • Communicated with vendors regarding order availability, future inventory, specialty orders.
  • Assisted Sales team in handling approximately 80 customer accounts.
  • Responsible for maintaining detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Mixologist

Moxie Woodfire Grill
09.2006 - 04.2011
  • Enhanced customer experience by creating visually appealing and innovative cocktails.
  • Increased bar revenue by developing rapport with all clientele.
  • Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
  • Recruited for original business opening.

Education

Associate of Applied Science - Marketing/Management/Sales

SUNY Broome Community College
Binghamton, NY

Skills

  • Product Knowledge
  • Account Management
  • Customer Focus
  • Customer Service Proficiency
  • Quick Learner
  • Professional Demeanor
  • Teamwork / Collaboration
  • Creative Problem Solving

Timeline

Customer Service Representative/Special Projects

International Paper
06.2021 - Current

Customer Service Representative

International Paper
04.2011 - 11.2017

Mixologist

Moxie Woodfire Grill
09.2006 - 04.2011

Associate of Applied Science - Marketing/Management/Sales

SUNY Broome Community College
Meredith Little