Summary
Overview
Work History
Education
Skills
Timeline
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MEREDITH LUNDE

Petaluma,CA

Summary

Detail-oriented and systems-savvy operations professional with 12+ years of experience in customer relationship management, database administration, and high-touch client support. Adept at managing data workflows, producing accurate reporting, and supporting organizational efficiency through excellent communication and organizational skills. Excels at balancing multiple priorities and collaborating across teams to maintain smooth operations and outstanding service.

Overview

13
13
years of professional experience

Work History

Sales & Operations Coordinator

Kensington Tours
11.2023 - Current
  • Maintain accurate and up-to-date client records in CRM and itinerary planning systems.
  • Support back-end operations including invoicing, tracking payments, and data reconciliation.
  • Prepare customized proposals, confirmations, and communications with high attention to detail.
  • Collaborate cross-departmentally to troubleshoot service issues and ensure smooth client journeys.
  • Manage sensitive client and financial information with discretion and professionalism.
  • Frequently coordinate with finance and vendor teams to maintain accuracy of client billing and records.

Travel Specialist

Tenon Tours
07.2021 - 11.2023
  • Consistently achieved a 78% conversion rate through tailored client engagement and data-informed planning.
  • Utilized CRM systems to manage sales pipeline, client notes, and operational workflows.
  • Maintained detailed booking and financial records to support reconciliation and monthly reporting.
  • Managed high-volume email correspondence and responded promptly to client and internal team needs.
  • Supported development of promotional materials and managed trip documentation and inventory.

Senior Destination Specialist

Authentic Vacations
05.2012 - 07.2021
  • Top producer of international FIT sales, specializing in Europe and custom itineraries.
  • Developed tailored journeys based on deep client consultations and destination knowledge.
  • Represented the company at trade shows and cultivated strong partnerships with global suppliers.
  • Assisted in marketing and promotional efforts for seasonal campaigns and event-based travel promotions.

Education

ECE Certification - Early Childhood Education

Santa Rosa Junior College
Santa Rosa, CA

Skills

  • Productivity Tools: Microsoft Office & Google Workspace
  • CRM management: Hubspot, Mondaycom
  • Recordkeeping & Digital File Management
  • Customer Service & Communication
  • Reporting & Reconciliation

Timeline

Sales & Operations Coordinator

Kensington Tours
11.2023 - Current

Travel Specialist

Tenon Tours
07.2021 - 11.2023

Senior Destination Specialist

Authentic Vacations
05.2012 - 07.2021

ECE Certification - Early Childhood Education

Santa Rosa Junior College

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