TAYLOR SEARCY
Spartanburg,SC
Summary
Multi-unit operations and administrative management professional with leadership experience overseeing multimillion-dollar retail operations, staffing, sales performance, logistics coordination, and customer service across multiple locations. Skilled in team leadership, operational management, workflow coordination, and resolving escalated customer concerns in fast-paced environments. Experienced leading teams, improving operational efficiency, and maintaining strong customer satisfaction standards while managing day-to-day business operations.
Overview
9
9
years of professional experience
Work History
EXECUTIVE ASSISTANT | OPERATIONS COORDINATOR
MOCEAN • Stein Media • Wipro
REMOTE
08.2024 - 03.2026
- Supported multiple executives across HR, Payroll, and Office Management teams in a fully remote, fast-paced corporate environment.
- Managed complex executive calendars, coordinated meetings, and scheduled appointments across multiple departments and time zones.
- Prepared, maintained, and organized confidential HR, payroll, onboarding, and employee documentation while ensuring accuracy and compliance.
- Coordinated virtual meetings using Microsoft Teams, Zoom, Outlook, and Calendly, ensuring seamless communication and executive readiness.
- Drafted professional correspondence, meeting communications, and internal documentation for executive leadership and cross-functional teams.
- Utilized Microsoft Teams, Outlook, Google Workspace, Trello, and AI productivity tools to improve organization, workflow efficiency, and project coordination.
- Managed multiple priorities simultaneously while maintaining exceptional attention to detail and meeting strict deadlines in a remote environment.
- Collaborated with HR, Payroll, Office Management, and leadership teams to support daily operations, onboarding, reporting, and administrative initiatives.
- Adapted quickly to new software platforms, business processes, and evolving organizational priorities while providing consistent executive-level support.
- Maintained professionalism, confidentiality, and strong communication while serving as a trusted administrative resource for multiple departments.
- Positions were Contract-Based.
REGIONAL MANAGER
BADCOCK HOME FURNITURE
Boiling Springs, Spartanburg & Greenville, SC
02.2021 - 07.2024
- Directed operational performance for five South Carolina stores generating multimillion-dollar annual revenue.
- Oversaw staffing strategy, scheduling, operational performance, inventory management, and sales accountability.
- Led leadership meetings, staff performance discussions, and operational reviews across multiple locations.
- Managed escalated customer concerns while maintaining operational standards and customer satisfaction.
- Supported leadership development and team performance initiatives across multiple retail locations.
- Remained with company until operations officially dissolved in 2024.
EXECUTIVE ASSISTANT | EXECUTIVE OPERATIONS
EVEREST TEXTILE
Forest City, NC
10.2019 - 09.2020
- Provided executive-level administrative support to the Co-Plant Manager for a 150–200 employee manufacturing facility.
- Prepared weekly executive reports covering staffing, production schedules, inventory, payroll, purchasing, machine utilization, truck logistics, and budget tracking.
- Coordinated domestic and international meetings with corporate leadership in Taiwan and major brands including Nike, Adidas, Carhartt, and Reebok.
- Managed executive calendars, meeting logistics, agendas, and follow-up communications to keep leadership priorities on schedule.
- Maintained confidential business records, payroll documentation, meeting minutes, purchasing reports, and credit card reconciliations with a high level of accuracy.
- Oversaw vendor communications, material ordering, inventory coordination, and shipping logistics to support uninterrupted production.
- Collaborated with department leaders to provide operational insights and executive reporting that supported business decisions.
- Coordinated cross-functional communication between production, payroll, purchasing, inventory, and executive leadership to improve workflow and efficiency.
- Utilized Microsoft Office and digital productivity tools to streamline reporting, documentation, and administrative processes.
- Position eliminated due to COVID-related workforce reductions.
REGIONAL MANAGER
BADCOCK HOME FURNITURE & MORE
Raleigh, Garner, Dunn, Florence, Whiteville & Clinton, NC
09.2018 - 10.2019
- Directed operational performance for six North Carolina retail locations generating multimillion-dollar annual revenue.
- Oversaw staffing, scheduling, sales accountability, inventory coordination, and customer escalation management.
- Managed operational consistency and leadership communication across multiple store teams.
- Promoted 3 times in less than 2 years for leadership skills, excellent customer service skills, problem solving capabilities, and ability to motivate staff to excel.
- Relocated due to move to a different city.
STORE MANAGER
BADCOCK HOME FURNITURE & MORE
Raleigh, NC
02.2018 - 09.2018
- Directed day-to-day operations for a high-volume retail location.
- Managed an 8-member delivery team and supervised a 6-member retail sales staff.
- Oversaw scheduling, payroll verification, logistics coordination, and customer service operations.
- Led onboarding, employee coaching, and operational workflow management.
SALES ASSOCIATE
BADCOCK HOME FURNITURE & MORE
Garner, NC
06.2017 - 02.2018
- Delivered high-level customer service and consistently supported sales performance goals.
- Built strong customer relationships while supporting operational efficiency and showroom standards.
- Demonstrated leadership potential leading to promotion into management.
Education
Associate of Applied Science - Office Administration Management Program
Spartanburg Community College
Remote12.2027
Skills
- Achieved improved task efficiency through expert use of Microsoft Office Suite by team members Delivered high-quality documentation and data management support through Microsoft Office Suite Enhanced project collaboration and communication using Microsoft Office Suite effectively
- Empowered users to leverage Excel capabilities for improved efficiency Facilitated data analysis projects through proficient use of Excel Enhanced new employee skills by delivering comprehensive Excel training sessions
- Coordinated scheduling and managed email correspondence through Outlook to ensure timely information flow
- Enhanced team collaboration and productivity through strategic use of Google Workspace applications
- Achieved seamless virtual meetings through proficient management of Zoom tools Enabled participants to effectively engage with Zoom features and resolve issues promptly Fostered improved team dynamics by leveraging Zoom for enhanced communication
- Achieved enhanced project collaboration by implementing Microsoft Teams across teams Enabled seamless meeting organization and document sharing among team members through Microsoft Teams Transformed team communication dynamics with Microsoft Teams to improve overall project efficiency
- Achieved timely project completions while maintaining budget compliance through effective team support Enhanced team collaboration and efficiency via strategic project coordination Optimized project delivery by facilitating clear communication across departments
- Achieved high levels of accuracy and efficiency in data entry tasks Enhanced team performance by streamlining data input and organization processes Maintained comprehensive and precise records through diligent data entry efforts
- Achieved improved team collaboration through effective organization of scheduling systems Enhanced productivity by supporting the rollout of innovative scheduling tools Secured timely project completion by facilitating efficient scheduling processes
- Streamlined daily operations by effectively managing point-of-sale systems Resolved system issues for team members, improving operational efficiency Enhanced employee onboarding through comprehensive training on system usage
- Achieved efficient retrieval of digital records through effective organization and management Maintained accuracy in digital documentation, supporting overall team performance Enhanced digital record management by facilitating streamlined data entry processes
LEADERSHIP HIGHLIGHTS
- Directed operations for up to six retail locations simultaneously across North Carolina and South Carolina.
- Oversaw multimillion-dollar annual retail operations, staffing performance, scheduling, and operational accountability.
- Managed and supervised delivery teams, retail staff, and store leadership teams in high-volume environments.
- Led operational meetings, staff performance discussions, customer escalation resolution, and workflow management initiatives.
- Promoted internally from Sales Associate to Store Manager and Area Manager based on leadership performance and operational reliability.
CORE COMPETENCIES
- Multi-Location Operations
- Leadership & Team Development
- Scheduling & Staffing
- Sales Performance Oversight
- Customer Escalation Management
- Administrative Operations
- Inventory & Logistics Coordination
- Payroll & Financial Accuracy
- Operational Reporting
- Workflow Management
- Vendor Communication
- Remote Administrative Support
Timeline
EXECUTIVE ASSISTANT | OPERATIONS COORDINATOR
MOCEAN • Stein Media • Wipro
08.2024 - 03.2026
REGIONAL MANAGER
BADCOCK HOME FURNITURE
02.2021 - 07.2024
EXECUTIVE ASSISTANT | EXECUTIVE OPERATIONS
EVEREST TEXTILE
10.2019 - 09.2020
REGIONAL MANAGER
BADCOCK HOME FURNITURE & MORE
09.2018 - 10.2019
STORE MANAGER
BADCOCK HOME FURNITURE & MORE
02.2018 - 09.2018
SALES ASSOCIATE
BADCOCK HOME FURNITURE & MORE
06.2017 - 02.2018
Associate of Applied Science - Office Administration Management Program
Spartanburg Community College