Meredith Middlebrooks
Mobile,United States
Summary
Enthusiastic personality thriving in results-driven operational excellence. Demonstrating integrity, initiative and effective communication is important to drive customer success, client satisfaction and strengthening company to client engagement.
Overview
2
2
years of professional experience
Work History
Treatment Coordinator, Marketing Director & Social Media Manager
Pickett Orthodontics & Bennett Orthodontics
- Referring provider relationship programs
- Canva program manager
- Patient engagement, School System marketing - orthodontic education
- Lead treatment education & conversion coordinator
- Financial & Payment planning
- EHR/EMR/EPM new employee training
- Contractor (Pandemic Related)
Physician Implementation, Training & Support Consultant
CPSI (Computer Information Systems Inc.)
- Account Management & Customer Success - with focus on C-suite and Providers
- EHR/EMR training for providers, clinical staff, IT and business office
- Curriculum & Education planning, writing, and delivery
- Customer support (when not traveling)
- Inventory and Order Management
- Change Management
- Implementation strategies and planning
Practice Collections Coordinator
TransactAR
01.2021
- Revenue Cycle Management
- Open & Close daily reporting
- Payment collections
- Marketing strategy & patient acquisition planning
- Patient engagement
Client Services Specialist & Interim Executive Account Administrative Assistant
Symbol Health Solutions
- Current
- Liaison for relationships between customer to benefits broker
- Drive Customer Satisfaction (CSAT)
- Produce & Maintain performance metrics/financials/referral reports
- CRM data mining
- Facilitate partnership health fairs for increased company visibility
- Prepare & Review RFPs for existing and future client contracts
- Lead Iat partnerships (i.e. LabCorp)
Treatment Coordinator
West Mobile Pediatric Dentistry
06.2024 - Current
- Assisted in managing treatment plans, ensuring adherence to clinical protocols and best practices.
- Coordinated patient appointments to optimize clinic schedules and enhance operational efficiency.
Utilization Management Representative
Humana
05.2023 - 06.2024
- Evaluated and processed prior authorization requests to ensure compliance with clinical guidelines.
- Collaborated with healthcare providers to obtain necessary documentation for utilization reviews.
- Reviewed patient medical records to accurately assess the necessity of services requested.
- Communicated with members regarding their benefits, clarifying coverage details and addressing concerns.
Education
Communication and Marketing
University of Mobile
Mobile, AlAssociate Degree - Studies
Enterprise State Community College
Enterprise, AlSkills
- Public Relations, Planning & Marketing
- Time Management
- Communication & Leadership
- Client Services & Customer Success
- Executive Account Administration
Websites
Awards
Communication & Leadership Public Speaking Award, Advanced Public Relations Presentation Award
Timeline
Treatment Coordinator
West Mobile Pediatric Dentistry
06.2024 - Current
Utilization Management Representative
Humana
05.2023 - 06.2024
Practice Collections Coordinator
TransactAR
01.2021
Treatment Coordinator, Marketing Director & Social Media Manager
Pickett Orthodontics & Bennett Orthodontics
Physician Implementation, Training & Support Consultant
CPSI (Computer Information Systems Inc.)
Client Services Specialist & Interim Executive Account Administrative Assistant
Symbol Health Solutions
- Current
Associate Degree - Studies
Enterprise State Community College
Communication and Marketing
University of Mobile
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