Summary
Overview
Work History
Education
Skills
Websites
Awards
Timeline
Generic

Meredith Middlebrooks

Mobile,United States

Summary

Enthusiastic personality thriving in results-driven operational excellence. Demonstrating integrity, initiative and effective communication is important to drive customer success, client satisfaction and strengthening company to client engagement.



Overview

2
2
years of professional experience

Work History

Treatment Coordinator, Marketing Director & Social Media Manager

Pickett Orthodontics & Bennett Orthodontics
  • Referring provider relationship programs
  • Canva program manager
  • Patient engagement, School System marketing - orthodontic education
  • Lead treatment education & conversion coordinator
  • Financial & Payment planning
  • EHR/EMR/EPM new employee training
  • Contractor (Pandemic Related)

Physician Implementation, Training & Support Consultant

CPSI (Computer Information Systems Inc.)
  • Account Management & Customer Success - with focus on C-suite and Providers
  • EHR/EMR training for providers, clinical staff, IT and business office
  • Curriculum & Education planning, writing, and delivery
  • Customer support (when not traveling)
  • Inventory and Order Management
  • Change Management
  • Implementation strategies and planning

Practice Collections Coordinator

TransactAR
01.2021
  • Revenue Cycle Management
  • Open & Close daily reporting
  • Payment collections
  • Marketing strategy & patient acquisition planning
  • Patient engagement

Client Services Specialist & Interim Executive Account Administrative Assistant

Symbol Health Solutions
- Current
  • Liaison for relationships between customer to benefits broker
  • Drive Customer Satisfaction (CSAT)
  • Produce & Maintain performance metrics/financials/referral reports
  • CRM data mining
  • Facilitate partnership health fairs for increased company visibility
  • Prepare & Review RFPs for existing and future client contracts
  • Lead Iat partnerships (i.e. LabCorp)

Treatment Coordinator

West Mobile Pediatric Dentistry
06.2024 - Current
  • Assisted in managing treatment plans, ensuring adherence to clinical protocols and best practices.
  • Coordinated patient appointments to optimize clinic schedules and enhance operational efficiency.

Utilization Management Representative

Humana
05.2023 - 06.2024
  • Evaluated and processed prior authorization requests to ensure compliance with clinical guidelines.
  • Collaborated with healthcare providers to obtain necessary documentation for utilization reviews.
  • Reviewed patient medical records to accurately assess the necessity of services requested.
  • Communicated with members regarding their benefits, clarifying coverage details and addressing concerns.

Education

Communication and Marketing

University of Mobile
Mobile, Al

Associate Degree - Studies

Enterprise State Community College
Enterprise, Al

Skills

  • Public Relations, Planning & Marketing
  • Time Management
  • Communication & Leadership
  • Client Services & Customer Success
  • Executive Account Administration

Awards

Communication & Leadership Public Speaking Award, Advanced Public Relations Presentation Award

Timeline

Treatment Coordinator

West Mobile Pediatric Dentistry
06.2024 - Current

Utilization Management Representative

Humana
05.2023 - 06.2024

Practice Collections Coordinator

TransactAR
01.2021

Treatment Coordinator, Marketing Director & Social Media Manager

Pickett Orthodontics & Bennett Orthodontics

Physician Implementation, Training & Support Consultant

CPSI (Computer Information Systems Inc.)

Client Services Specialist & Interim Executive Account Administrative Assistant

Symbol Health Solutions
- Current

Associate Degree - Studies

Enterprise State Community College

Communication and Marketing

University of Mobile