Meredith Mohler
Frederick,MD
Summary
Collaborative leader who partners with coworkers to promote an engaged, empowering work culture. Strong record of building and maintaining relationships with diverse stakeholders in fast-paced environments. Organized and dependable, skilled at managing multiple priorities, with a positive attitude. Strengths include problem-solving abilities, strategic planning skills, and effective communication. Previous roles have brought about significant improvements in operational efficiency and team productivity.
Overview
14
14
years of professional experience
Work History
Digital Lead Specialist / Booking Agent
GAC Services
Gaithersburg, MD
12.2024 - Current
- Oversaw lead generation and nurturing strategies, ensuring a consistent flow of qualified prospects.
- Managed online booking inquiries and conducted timely appointment follow-ups to maximize customer satisfaction.
- Engaged leads via platforms such as Google, Yelp, Angi, and others, promoting HVAC, Plumbing, and Electrical services.
- Executed multi-channel marketing campaigns that drove measurable increases in lead volume and conversion.
- Collaborated weekly with the marketing team to refine strategies, implement best practices, and optimize campaign performance.
- Enhanced customer satisfaction by proactively addressing concerns, delivering effective resolutions, and maintaining transparent communication.
- Worked within a collaborative team environment, fostering effective communication and knowledge sharing to achieve business objectives.
Operations Manager
US Bank National Association
Frederick, MD
04.2015 - 07.2024
- Supervised operations staff, ensuring compliance with company policies and procedures while fostering a productive work environment.
- Empowered employees through ownership of responsibilities, driving accountability and improved performance outcomes.
- Conducted regular performance reviews, developed action plans, and supported professional development opportunities.
- Oversaw inventory and supply chain operations to ensure accurate and timely delivery of goods and services.
- Directed hiring, onboarding, and training processes to meet evolving business requirements.
- Built and maintained strong relationships with external vendors and suppliers to support operational efficiency.
- Enhanced customer satisfaction through clear communication channels and prompt resolution of concerns.
- Analyzed and presented key performance metrics to senior management to support strategic decision-making.
- Established positive communication among staff and leadership, reducing miscommunication and preventing delays.
- Oversaw facility maintenance to ensure optimal functionality of infrastructure and equipment.
- Developed and implemented strategies aimed at maximizing customer satisfaction and loyalty.
- Assisted in resolving escalated customer and client issues, supporting front-line employees and maintaining service excellence.
Certification Specialist
US Bank National Association
Frederick, MD
07.2011 - 04.2015
- Conducted Ginnie Mae, Fannie Mae, Freddie Mac, Warehousing, and Private contract loan reviews in compliance with established guidelines.
- Mentored junior team members on certification program development and management, fostering professional growth and knowledge-sharing.
- Collaborated with internal and external stakeholders to gather necessary certification information and ensure compliance with industry standards.
- Evaluated certification programs and implemented process improvements, reducing application processing time through streamlined procedures and new technologies.
- Supported and led a team of 8+ individuals to consistently meet expected certification timelines.
- Assisted in the creation and rollout of data comparison tools to drive efficiency and accuracy across certification processes.
- Maintained current knowledge of industry regulations, ensuring ongoing compliance and best practices.
- Managed vendor and partner relationships to guarantee timely product and service delivery.
- Conducted audits of existing certifications to identify opportunities for enhancement or consolidation.
Education
High School Diploma -
Robert E. Lee High School
Springfield, VASkills
- Problem solving
- Team leadership
- Operations management
- Decision making
- Employee relations and conflict resolution
- Staff development
- MS Office
- Hatch
- Service Titan
- Lead generation
- Multi-channel marketing
- Customer relationship management
Accomplishments
Received US Bank Legends of Possible award in 2019
References
References available upon request.
Timeline
Digital Lead Specialist / Booking Agent
GAC Services
12.2024 - Current
Operations Manager
US Bank National Association
04.2015 - 07.2024
Certification Specialist
US Bank National Association
07.2011 - 04.2015
High School Diploma -
Robert E. Lee High School