Summary
Overview
Work History
Education
Skills
Timeline
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Meredith Pagan Pierce

Dawsonville

Summary

Over 20 years of success as a customer centric professional. Recognized for performance excellence with a positive go-getter demeanor. Organized, motivated, and dependable with willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience

Work History

Online Seller

Self Employed
03.2024 - Current
  • Nearly 500 sales and 250 5 Star Reviews.
  • Developed successful online sales operations from scratch by establishing and following strategic vision, mission and operational plans.
  • Established relationships with suppliers to increase online product offerings and profits.
  • Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
  • Utilized social media platforms for marketing purposes.
  • Optimized product listings with keyword-rich titles and descriptions, improving search visibility and driving more traffic to the online store.

Relationship Manager Assistant II

Cadence Bank
12.2022 - 12.2024
  • Support Relationship Manager with commercial loans, special projects and additional job duties.
  • Consistent exceptional customer service, resolving issues promptly and maintaining client trust throughout resolution process.
  • Collaborate with cross-functional teams for seamless management of high-profile accounts, resulting in improved customer satisfaction.
  • Engage in staff meetings to discuss innovative strategies to improve services.

Senior Customer Service Representative

PNC Bank
06.2022 - 12.2022
  • Consistently ranked team Top Performer by leveraging successful strategies to meet and exceed performance goals.
  • Learn and maintain in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer needs and complaints.
  • Take ownership to rapidly resolve up to 70 client calls per day to maintain key accounts by providing prompt and accurate service as to promote customer loyalty and satisfaction.

Licensed Mortgage Loan Originator (Part Time)

Platinum Advantage Mortgage
12.2020 - 06.2022
  • Originated and closed +3 million dollars in mortgage deals.
  • Advised prospects on different options pertaining to lending needs in easy to understand language.
  • Fostered referral relationships by proactively approaching leads.
  • Analyzed, submitted, and oversaw entire loan process for success.

Owner/Artist

MereStones
07.2015 - 09.2021
  • Created unique pottery, plant arrangements, and jewelry.
  • Developed key operational initiatives to drive business growth.
  • Grew business at local farmers market to sales of $1,000 per hour.

Director of Development

Florida School Of Holistic Living
11.2018 - 10.2019
  • Managed projects to drive profits and growth of school through Salesforce, internal software, and events.
  • Directed website and social media updates delivering key data and providing positive interactions with community.
  • Hired and managed employees/volunteers based on specific initiatives and event needs.

Sr CSR/Business Specialist/Online Bank Manager

First Green Bank
03.2015 - 10.2018
  • Maintained positive internal and external relationships cultivating loyalty, repeat business, and increased sales.
  • Sourced relationships in 2017, resulting in $5,155,747 new money.
  • Responded proactively and positively to rapid change.
  • Lead creation and management of online bank platform for offsite account production.
  • Secretary of First Green Bank Foundation Board.

AVP, Business Relationship Manager

Chase Bank
10.2004 - 10.2014
  • Trusted advisor with keen focus on client experience, growth, and risk management to portfolio of up to 100 business clients with gross annual revenues up to $5 million; growing portfolio by 42 YOY%.
  • Spearheaded initiatives across internal departments to deliver high value personalized solutions to customers.
  • Sourced and submitted complete loan documentation packages in accordance with compliance; providing positive customer experience.
  • Networked with business leaders and executives to identify clientele within community cultivating lucrative relationships through effective communication and exemplary interpersonal skills.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details, cash management, and expanding banking relationship.
  • Promoted regularly from teller to stated position.

Teller

Bank Of America
06.2002 - 09.2004

Education

High School Diploma -

Lake Brantley High School
Altamonte Springs, FL
2002

Former Licensed Mortgage Loan Originator

Skills

  • Relationship Building Expertise
  • Typing Speed 80 WPM
  • Proficient Verbal and Written Communication
  • Workflow Streamlining
  • Effective Complaint Resolution
  • Sales Proficiency
  • Quality Management
  • CRM
  • Accurate Data Entry

Timeline

Online Seller

Self Employed
03.2024 - Current

Relationship Manager Assistant II

Cadence Bank
12.2022 - 12.2024

Senior Customer Service Representative

PNC Bank
06.2022 - 12.2022

Licensed Mortgage Loan Originator (Part Time)

Platinum Advantage Mortgage
12.2020 - 06.2022

Director of Development

Florida School Of Holistic Living
11.2018 - 10.2019

Owner/Artist

MereStones
07.2015 - 09.2021

Sr CSR/Business Specialist/Online Bank Manager

First Green Bank
03.2015 - 10.2018

AVP, Business Relationship Manager

Chase Bank
10.2004 - 10.2014

Teller

Bank Of America
06.2002 - 09.2004

High School Diploma -

Lake Brantley High School

Former Licensed Mortgage Loan Originator

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Meredith Pagan Pierce