Meredith Shano
Agoura Hills,CA
Summary
I am a goal-oriented manager with distinguished experience in the spa and customer service industry and possess proven leadership abilities. My expertise in increasing productivity and customer satisfaction drives revenue and sales, while remaining commitment to streamlining procedures and optimizing employee talent. I am a warm and genuinely personable professional, am highly organized and am a thoughtful role model and team player.
Overview
19
19
years of professional experience
Work History
Director of Customer Relations/ Sales/Executive Assistant to the Chief Executive Officer
Conejo Deals, Inc.
02.2014 - Current
- Oversaw each marketing campaign, which generated up to $1.2M in revenue per year
- Networked with potential clients and recruited local businesses for purpose of gaining accounts, resulting in increased monthly volume and commissions by 8%
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention
- Worked directly with CEO to help accomplish operations, including, but not limited to, managing daily/ quarterly budgets, devised profit and loss statements, and managing busy meeting and appointment scheduling
- Able to organize and work under pressure maintaining positive attitude and impeccable work ethic
Massage Therapist
The Spa At Four Seasons Hotel
12.2012 - 02.2014
- Increased sales by providing exceptional customer service and maintaining positive demeanor and energetic attitude
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Formulated targeted massage plans based on individual's physical conditions, histories and current concerns
- Maintained confidentiality and upheld commitments to safeguarding client experience
Specialty Treatment Trainer/ Wetroom Manager/Massage Therapist
Burke Williams Day Spas Inc.
04.2004 - 02.2009
- Company trainer of new hires from eight Southern California locations for pregnancy massage and specialty treatment at company corporate offices
- Manager and trainer of technicians for all wetroom services at specific location
- Able to perform and maintain several treatments per shift with knowledgeable skillset and professional manner, establishing more than 80% personal return and retention rate
Education
Bachelor of Science - Biology
University of California, Santa Barbara
Santa Barbara, CA06.1996
Diploma - Massage Therapy
Body Therapy Institute
Santa Barbara, CA04.1992
Skills
- Project Management
- MAC/ PC
- MS Office/ Word
- Quickbooks
- Outlook
- Excel
- Sales/ Marketing
- Social Media
- YouTube
Timeline
Director of Customer Relations/ Sales/Executive Assistant to the Chief Executive Officer
Conejo Deals, Inc.
02.2014 - Current
Massage Therapist
The Spa At Four Seasons Hotel
12.2012 - 02.2014
Specialty Treatment Trainer/ Wetroom Manager/Massage Therapist
Burke Williams Day Spas Inc.
04.2004 - 02.2009
Bachelor of Science - Biology
University of California, Santa Barbara
Diploma - Massage Therapy
Body Therapy Institute
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