Meredith Spencer
Rockwall,TX
Summary
Innovative, customer-oriented healthcare administrator with background in hospice care. Within VITAS I have held many positions: VIPU Manager, Satellite office Team Manager, Home Team Manager, Staff educator, and Performance Improvement Specialist. Strong background in quality assurance, claims analysis, management principles and practices, and strong clinical skills. Seeking a Practitioner role in Hospice and Palliative Care.
Overview
18
18
years of professional experience
Work History
Palliative Care and Hospice NP
Methodist/VITAS Healthcare
01.2019 - Current
- Round on Methodist Palliative care patients- Goals of care conversations
- Complete F2F visits-feild
- Complete Goals of care discussions
- Manage complex pain patients
Team Manager/IPU NP
VITAS Healthcare
01.2019 - 01.2021
- VITAS TEAM Manager responsibilities—See Below
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Supervised and managed the daily activities of a clinical team consisting of (8) physicians, nurses, and support staff.
- Round daily on all IPU patients, document, write orders, and discuss End of Life treatment options.
- Perform complex tasks such as extubation, plurex drain removal, pain management, complex wound management, sutures, etc.
- Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Team Manager
VITAS Healthcare
01.2008 - 01.2015
- Recruited, hired, trained, and coached on average of 3 new employees per year.
- Consistently complied with applicable laws and regulations and ensured facility adhered to Medicare and Medicaid regulations.
- Oversaw payroll and verified that proper procedures were followed.
- Continually maintained and improved the company's reputation and positive image in the markets served.
- Encouraged creative thinking, problem solving, and empowerment as part of the facility management group to improve morale and teamwork.
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitating a proactive work environment.
- Supervised and managed the daily activities of a clinical team consisting of (1-3) physicians, nurses, and support staff.
- Assisted in resolving and satisfying client requests and internal operational issues.
- Established standards for selection, promotion and termination of staff.
- Conducted monthly patient case conferences, in-services and staff meetings to educate staff and facilitate good communication.
- Confidently managed the overall operation of nursing services and patient care, including financial management, quality assurance, patient care, safety risk management, teammate satisfaction, quality index scores and facility maintenance.
Education
Bachelor of Science - Nursing
McNeese State University
Master of Nursing - Adult/Gero
South University
12.2018
Skills
- Strong assessment skill with the knowledge of hospice and palliative care
- Vast knowledge in comfort care
- Understanding of pain management and titration
- Independent judgment and decision making
- Effective staff coach
Affiliations
- Active Member of Sigma Theta
- Active Member of Hospice and Palliative Care
- Active Member of the Oncology Nursing Organization
- Active Member of American Association of Nurse Practitioners
- Active Member of Texas Nurse Practitioners
Timeline
Palliative Care and Hospice NP
Methodist/VITAS Healthcare
01.2019 - Current
Team Manager/IPU NP
VITAS Healthcare
01.2019 - 01.2021
Team Manager
VITAS Healthcare
01.2008 - 01.2015
Bachelor of Science - Nursing
McNeese State University
Master of Nursing - Adult/Gero
South University