Meredith Tillson
Vancleave,MS
Summary
Qualified Customer Service Representative bringing more than 20 years of related experience and passion for customer service. Proficient in reviewing prescriptions, promoting corrective lenses and writing out accurate work orders for optimal results. Builds strong relationships, satisfies needs and handles high-volume workloads in fast-paced office environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Expeditor
Superior Optical Lab
Ocean Springs, MS, MS
04.2017 - 10.2023
- Coordinated customer orders, tracked shipments and ensured timely delivery.
- Led on- and off-site customer support teams across multiple time zones.
- Increased customer satisfaction ratings 85% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Mentored junior team members and managed employee relationships.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Optician
Eyedok
Ocean Springs, MS
03.2015 - 04.2017
- Assisted customers with selecting frames and lenses that best suited their needs.
- Calculated measurements for eyewear using optical measuring devices.
- Adjusted eyewear for proper fit and comfort level.
- Conducted follow-up calls to ensure customer satisfaction with purchase.
Insurance Verification Specialist
New Wave Internal Medicine Clinic
Ocean Springs, MS
06.2012 - 01.2014
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled and confirmed patient appointments and consultations.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
High School Diploma -
East Central High School
Hurley05.2001
Skills
- Good work ethic
- Planning & organizing
- Microsoft Office
- People skills
- Organizational skills
- Friendly, positive attitude
- Data management
Timeline
Expeditor
Superior Optical Lab
04.2017 - 10.2023
Optician
Eyedok
03.2015 - 04.2017
Insurance Verification Specialist
New Wave Internal Medicine Clinic
06.2012 - 01.2014
High School Diploma -
East Central High School
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