Meredith Williams
Phoenix,AZ
Summary
Committed to customer satisfaction through exceptional service and unmatched support, I have a strong proficiency in utilizing customer service best practices. Adept at exploring various solutions to effectively address customer needs, I possess top-notch skills in oral and written communication, active listening, and analytical problem-solving. By employing service-oriented behaviors and understanding customer desires, I provide customized solutions that build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Evernorth Care Group
01.2023 - Current
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Entered and processed patients' prescriptions into internal system.
Sales Representative
EC Power
07.2022 - 01.2023
- As a sales representative at EC Power, I primarily made phone calls to potential clients in order to help educate them on the benefits of solar energy
- Followed-up with warm prospects to deepen connections and convert leads.
- Developed and maintained courteous and effective working relationships.
Mortgage Loan Originator
Rocket Mortgage
08.2021 - 07.2022
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Checked loan documents for accuracy prior to closing.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Fielded customer complaints and provided solutions.
Team Lead
Chick-Fil-A
10.2018 - 03.2021
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Developed monthly and daily production output plans to deliver on customer service and financial metrics.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Education
High School Diploma -
Thunderbird High School
05.2020
Skills
- Throughout the 7 years that I've been working I've learned that I am particularly good at working in a fast-paced environment I work well when there is a lot to do and I ensure that a job is never left undone
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Evernorth Care Group
01.2023 - Current
Sales Representative
EC Power
07.2022 - 01.2023
Mortgage Loan Originator
Rocket Mortgage
08.2021 - 07.2022
Team Lead
Chick-Fil-A
10.2018 - 03.2021
High School Diploma -
Thunderbird High School