Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Software
Timeline
Affiliations
Interests
Work Preference
Websites

Meredith Williams-Donnelly

Crestwood,KY
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Summary

Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

14
14
years of professional experience

Work History

Customer Onboarding and Implementation Specialist

MyAdvice
03.2024 - 11.2024
  • Managed multiple implementation projects concurrently, maintaining strict deadlines without compromising quality or scope.
  • Developed strong relationships with clients, fostering trust and confidence in the implementation process.
  • Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
  • Maintained up-to-date knowledge of industry trends and best practices in order to provide the most relevant solutions for clients'' businesses.

Onboarding Specialist

Runloyal
03.2022 - 01.2024
  • 100th customer onboarded, reaching 2 million dollar residual goal
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.
  • Developed strong client relationships through consistent communication and attentive service.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Mentored junior team members, fostering professional growth through guidance on best industry practices.
  • Earned recognition as a top performer consistently, exceeding targets throughout my tenure as specialist in the field.
  • Followed all company policies and procedures to deliver quality work.
  • Interpreted clients' needs and introduced services to fit specific requirements.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Collected, arranged, and inputted information into database system.
  • Managed multiple onboarding projects simultaneously, ensuring timely completion while maintaining high-quality standards
  • Reviewed onboarding processes regularly, identifying and correcting deficiencies

Lead Preschool Teacher

First Kids Early Childhood & School Age Care
02.2018 - 05.2021
  • Collaborated with fellow teachers to develop curriculum and share best practices, improving overall classroom effectiveness
  • Enhanced preschoolers'' learning experiences by incorporating creative and interactive teaching methods in daily lessons
  • Developed individualized lesson plans for each student, resulting in increased academic growth and understanding
  • Established strong relationships with parents through regular communication regarding their child's progress, fostering increased parental involvement in educational process
  • Utilized positive reinforcement techniques when addressing behavioral issues, maintaining respectful and orderly classroom environment conducive to learning
  • Assisted and supervised 8 children through entire school day
  • Helped new preschool children get used to classes by giving one-on-one support

Small Business Owner/Operator

Lucky Dog LLC
04.2011 - 08.2018
  • Owner and operator of small pet sitting company
  • Provided care for animals on daily basis throughout Northern Virginia
  • Responsible for over 50 plus clients and 1 IC.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Oversaw hiring process, selecting highly skilled candidates who contributed significantly to company's success.
  • Operated with safety and skill to avoid accidents and delays.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Bachelor's degree - International Studies

American University, Washington, DC
12.1998

Skills

  • Worked with SaaS start-up
  • Exceeded quota monthly
  • Adaptability
  • Excellent communication skills
  • Training/teaching
  • Customer Service
  • Software Knowledge
  • Technical Support

Strong work ethic

Customer-oriented

Accomplishments

  • Responsible for Onboarding our 100 the customer and bringing residuals to the 2 million dollar mark.
  • School fundraiser chair for yearly event grossing 20,000 in sales



Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

SaaS, CRM, Excel, Google Docs, Slack, Pastel, Microsoft Word, App Navigation/IOS and Android, Tango

Timeline

Customer Onboarding and Implementation Specialist - MyAdvice
03.2024 - 11.2024
Onboarding Specialist - Runloyal
03.2022 - 01.2024
Lead Preschool Teacher - First Kids Early Childhood & School Age Care
02.2018 - 05.2021
Small Business Owner/Operator - Lucky Dog LLC
04.2011 - 08.2018
American University - Bachelor's degree, International Studies

Affiliations

  • Indoor Cycling enthusiast, music lover, Extensive Dog knowledge,

Interests

Animals, Exercise,

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceTeam Building / Company RetreatsPersonal development programsCareer advancementHealthcare benefitsPaid sick leave401k matchStock Options / Equity / Profit SharingCompany Culture

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Meredith Williams-Donnelly