Summary
Overview
Work History
Education
Skills
Timeline
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Jorge Enriquez

Spring,TX

Summary

Dynamic Parts Specialist with extensive experience at excelling in customer service and inventory management. Proven track record of streamlining order fulfillment processes, enhancing customer satisfaction, and fostering strong vendor relationships. Adept at parts identification and problem-solving, consistently achieving sales targets and improving operational efficiency.

Overview

18
18
years of professional experience

Work History

Parts Specialist

Dogget Ford
08.2022 - 08.2025
  • Supported warehouse staff in organizing shipments of incoming stock, maintaining a clean work environment for efficient operations.
  • Streamlined order processing for quicker turnaround times and improved customer experience.
  • Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
  • Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
  • Worked closely with vendors to secure special orders for customers, managing expectations regarding delivery timelines and availability.
  • Collaborated with team members to achieve monthly sales targets and improve overall department performance.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Assisted customers with diagnosing problems for vehicles equipment and purchasing necessary replacements.
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Ordered parts for customers, repair shops and body shop department for use in automotive and repair shops

Parts Specialist

XL Auto Parts
01.2019 - 08.2019
  • Issued parts to technicians to complete customers' repairs.
  • Served customers in-store and by telephone to answer questions and place orders.
  • Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
  • Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
  • Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.

Parts Specialist

Tom Peacock
02.2008 - 01.2019
  • Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
  • Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Developed strong relationships with suppliers, resulting in better pricing and improved availability of parts.
  • Handled all customer service issues quickly to maintain high satisfaction levels.
  • Verified shipments against receipts and provided advice to customers about right type of parts needed for specific projects.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Issued parts to technicians to complete customers' repairs.

Education

Aliefelsik
Houston, TX

Skills

  • Customer service
  • Ordering parts
  • Parts identification
  • Stock control
  • Verbal and written communication
  • Invoice processing
  • Order fulfillment
  • Problem-solving skills
  • Inventory management

Timeline

Parts Specialist

Dogget Ford
08.2022 - 08.2025

Parts Specialist

XL Auto Parts
01.2019 - 08.2019

Parts Specialist

Tom Peacock
02.2008 - 01.2019

Aliefelsik

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Jorge Enriquez