Merelin Lara
Lynn,MA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Creative customer care professional dedicated to consistently surpassing service goals. Smoothly manages both incoming and outgoing calls requests by applying strong organizational, research.
Overview
11
11
years of professional experience
Work History
Senior Management Consultant
Boston Housing Authority
30 Bickford Street
09.2023 - Current
- Identifying issues, analyzing information and providing solutions to problems.
- Excellent communication skills, both verbal and written.
- Self-motivated, with strong sense of personal responsibility.
- Manage time efficiently in order to complete all tasks within deadlines.
- Planning and scheduling accordingly.
- Assuring residents are abiding by HUD regulations.
- Communicated with clients regarding account services, statements, and balances
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Airport Operations Agent
JetBlue
Boston, MA
05.2018 - Current
- Provide announcements to passengers to explain changes within flights, boarding time, and safety procedures.
- Solve unforeseen flight interruptions.
- Rebook itineraries, issue boarding passes and calculate and collect appropriate fees using airport softwares.
- Monitored airfield duties and personnel to make proactive changes to procedures, workflows and task responsibilities to maintain operations targets.
- Respond to customer requests, offering excellent support and tailored recommendations to address needs.
Housekeeping Supervisor
Hilton Garden Inn Hotel
Boston, MA
08.2015 - 12.2016
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Communicated repair needs to maintenance supervisors.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Completed schedules, shift reports, and other business documentation.
- Completed financial tasks by estimating costs and preparing and managing budgets.
Hairstylist
Blowdry Bar
Boston, MA
09.2013 - 06.2016
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stayed up to date on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Counted and documented opening and closing cash amounts daily.
Education
Some College - Psychology
Bunker Hill Community College
Charlestown, MADiploma - Television And Broadcasting
Lynn Vocational Technical Institute
Lynn, MA06.2011
Skills
- Investigative
- Communications Management
- Data Management
- Microsoft Office
- Bondable
- Customer Satisfaction
- ActiveListening
- WorkloadPlanning
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Management Consultant
Boston Housing Authority
09.2023 - Current
Airport Operations Agent
JetBlue
05.2018 - Current
Housekeeping Supervisor
Hilton Garden Inn Hotel
08.2015 - 12.2016
Hairstylist
Blowdry Bar
09.2013 - 06.2016
Some College - Psychology
Bunker Hill Community College
Diploma - Television And Broadcasting
Lynn Vocational Technical Institute