Meri Aroyan
Los Angeles
Summary
Results-driven professional with experience in client relations, customer service, sales, and legal and administrative support. Skilled in managing client communications, resolving issues, and coordinating day-to-day operations in fast-paced environments. Proven ability to drive sales and build strong client relationships through experience in the travel industry, successfully advising clients and selling tailored travel packages. Experienced in analyzing feedback, improving service processes, and supporting legal and managerial teams with accuracy and discretion. Known for strong organization, critical thinking, and the ability to balance multiple priorities while delivering high-quality outcomes.
Overview
4
4
years of professional experience
Work History
Manager
GoCounsel inc.
Glendale, California
04.2025 - 12.2025
- Managed client inquiries and provided timely legal information.
- Coordinated case documentation and organized files for attorney review.
- Assisted in preparing legal briefs and other court filings.
- Scheduled appointments and maintained calendars for legal staff.
- Communicated with clients to gather necessary information for cases.
- Developed and maintained relationships with external vendors and partners.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Tutor
Learning Steps
North Hollywood, California
08.2024 - 03.2025
- Assisted students in understanding complex concepts and course materials.
- Conducted regular assessments to track student progress and comprehension.
- Communicated effectively with parents about student achievements and challenges.
- Utilized various educational tools and resources to enhance learning experiences.
- Fostered a supportive and encouraging learning environment for all students.
- Collaborated with colleagues to share best practices and teaching strategies.
- Adapted teaching methods based on diverse learning styles and abilities.
- Worked closely with students to help develop reading and essay writing skills.
- Assisted students in developing effective study habits and strategies for success in school.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
- Helped students develop critical thinking skills by engaging them in interactive dialogue about challenging concepts.
Case Manager
Amedi Hospice Care
North Hollywood, California
07.2023 - 07.2024
- Coordinated services with community resources and healthcare providers.
- Monitored client progress and adjusted care plans as needed.
- Conducted regular follow-ups to ensure ongoing support and service delivery.
- Documented case notes accurately in client management systems.
- Advocated for clients' rights and access to necessary services.
Travel Operations Manager
Orange Vacations
North Hollywood, California
08.2021 - 06.2023
- Demonstrated strong sales ability by effectively presenting travel packages, addressing client concerns, and persuading customers to purchase services by highlighting value, customization, and overall experience.
- Managed end-to-end travel planning and operations, including flights, hotels, ground transportation, tours, and travel packages for leisure and corporate clients.
- Consulted with clients to assess travel needs, budgets, and preferences, and provided personalized travel recommendations.
- Created detailed itineraries and ensured the accuracy of reservations, confirmations, and timelines.
- Handled all booking processes, payments, invoicing, refunds, cancellations, and itinerary changes.
- Coordinated with airlines, hotels, cruise lines, tour operators, and vendors to secure reservations, and resolve issues.
- Managed travel documentation, including tickets, visas, passports, and travel insurance requirements.
- Provided ongoing customer support before, during, and after travel to address emergencies, and last-minute changes.
- Oversaw daily office operations, scheduling, record-keeping, and administrative tasks.
- Assisted with sales, client retention, and business development through repeat bookings, and referrals.
- Ensured compliance with company policies, supplier rules, and travel regulations.
Education
Bachelor of Arts - Sociology
University of California, Los Angeles
Los Angeles, CA06-2027
Associate of Arts - Political Science, Criminology, Sociology
Glendale Community College
Glendale, California, CA06-2025
High School Diploma -
Rose And Alex Pilibos Armenian School
Los Angeles05-2023
Skills
- Clear and effective communication
- Client relations
- Customer service
- Critical and analytical thinking
- Decision making
- Conflict resolution
- Time management
- Multitasking Abilities
- Public speaking
- Team leadership
- Emergency response
- Bilingual: English and Armenian
- Teamwork
- Customer engagement
- Cash register operation
- Phone etiquette
- Customer needs assessment
- Transaction processing
Languages
English
Native/ Bilingual
Armenian
Native/ Bilingual
Timeline
Manager
GoCounsel inc.
04.2025 - 12.2025
Tutor
Learning Steps
08.2024 - 03.2025
Case Manager
Amedi Hospice Care
07.2023 - 07.2024
Travel Operations Manager
Orange Vacations
08.2021 - 06.2023
Associate of Arts - Political Science, Criminology, Sociology
Glendale Community College
High School Diploma -
Rose And Alex Pilibos Armenian School
Bachelor of Arts - Sociology
University of California, Los Angeles