Skilled pharmacy operations professional supporting medication access through prior authorizations, appeals, financial assistance, and benefits verification. Brings hands-on experience with Epic, Epic Willow, and QSI, along with 340B ordering, inventory control, and collaboration with oncology and neurology providers.
Overview
1
1
Certification
19
19
years of professional experience
Work History
CPhT- PATIENT SUPPORT ADVOCATE
Shields Health Solutions
Stoughton, Massachusetts
06.2022 - Current
Patient Support Advocate
Communicated with insurance agencies to process and resolve prior authorizations, enhancing patient access to medications.
Ensured accurate insurance and pharmacy benefits verifications to support patient medication access.
Drafted letters of medical necessity for first and second levels of pharmacy appeals and processed prescription orders using electronic health record systems Epic, Epic Willow & QSI to ensure timely delivery for patient care.
Collaborated with Oncology, Neurology Providers and office staff to ensure optimal patient care.
Facilitate, enroll and monitor Financial Assistance processes for Patients with hospital grants, Foundation Grants, and Manufacturer Assistance Programs i.e. copay Cards and free drug programs
Create patient profiles and update demographics via EPIC Willow and QSI.
Enter new medications and refills in pharmacy computer systems Epic Willow and QSI.
Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
Lead Pharmacy Technician - CPhT
Florida Cancer Specialists
ORLANDO, FL
06.2016 - 06.2022
Collaborated with hematology and oncology providers and office staff to enhance patient care outcomes.
Ensured compliance with state and federal pharmacy regulations consistently.
Pharmacy Buyer - procurement of pharmaceuticals, 340B drug ordering and compliance, medical supplies for ambulatory infusion facilities to include drugs, medical supplies, and cleaning supplies.
Trained nurses and pharmacy technicians on hematology, rheumatology, and oncology compounding procedures to improve compliance and safety awareness.
Created new patient profiles and updated demographics, allergies, and new medications in pharmacy computer systems Medical Manager.
Dispensed and maintained accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Compounded clinical trial drugs and solutions for oncology, rheumatology, hematology, and pulmonology as prescribed by physicians.
Contact Pharmaceutical Companies to obtain compassionate drugs, samples, and educational materials.
Maintained records of adverse events to ensure compliance with safety regulations.
Dispensed, compounded and maintained records pertaining to Research and clinical trials.
Ensured reliable performance of ambulatory pump to support patient treatment needs.
Performed medication reconciliation to ensure accurate patient medication lists.
Maintained organized records using Medical Manager for efficient access to patient information. Flagged potential side effects and allergies to prescribed medications for patients.
Oversaw dispensing and inventory management of Nucleus Med Station to ensure efficient operations.
Managed pharmaceutical supplies and equipment inventory to support efficient pharmacy operations and ensure availability of critical resources.
Managed medication storage areas, Biomedical waste storage area to ensure compliance with regulations.
Checked expiration dates on medications to ensure that only unexpired products were dispensed.
Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Performed regular medication audits to ensure compliance with regulatory standards.
Maintain records pertaining to Research clinical trials, billable drugs and compassionate drugs.
Maintained ambulatory CI pumps to ensure proper operation and patient safety.
Performed daily cleaning of BSC Laminar flow hood maintenance and annual certifications.
Handled safe and compliant disposal of biohazard waste collection.
Conducted final quality checks on finished products with nursing staff before distribution to patients.
PHARMACY TECHNICIAN III LEAD - 340B HEMO & ONCO
AdventHealth
Orlando, FL
01.2014 - 06.2022
Trained pharmacy technicians on hematology, rheumatology, and oncology compounding procedures to ensure compliance and improve team knowledge and safety.
Collaborated with hematology and oncology providers and office staff to improve patient care through optimized medication management.
Prepared oncology, rheumatology, hemolytic, and pulmonology medications based on physician prescriptions and clinical trial requirements.
Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
Performed medication reconciliation to ensure accurate patient medication lists.
Ensure compliance with state and federal pharmacy regulations consistently.
Collaborated in quality checks on finished products with pharmacist and pharmacy staff before distribution to patients.
Accessed and Utilized Cerner EMR to confirm demographics, allergies, and medication history.
Dispensed and maintained accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Performed regular medication audits to ensure compliance with regulatory standards.
Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
Procured pharmaceuticals and medical supplies for ambulatory infusion facilities. Procurement of pharmaceuticals, 340B drug ordering and compliance, medical supplies for ambulatory infusion facilities to include drugs, medical supplies, and cleaning supplies.
Oversaw organization and safety of medical storage to ensure compliance with regulations. and Biomedical waste storage area to ensure compliance with regulations.
Performed maintenance on ambulatory pump (CADD Legacy) to ensure optimal functionality.
Maintain Pyxis Med Station dispensing, inventory/order management.
PHARMACY TECHNICIAN - 340B HEMOTOLOGY & ONCOLOGY
Sand Lake Cancer Center
Orlando, FL
05.2012 - 01.2014
Compounded IV Rheumatology, Hematology, Pulmonology drugs and solutions as prescribed by Providers and Clinical Trials programs.
Managed Nucleus Med Station inventory by tracking supplies and ensuring timely dispensing, supporting patient treatment schedules.
Assisted chemotherapy nurses with patient chart preparation and streamlined inventory management, enhancing operational efficiency.
Collaborated with nursing staff on quality checks of finished products to ensure safety and efficacy prior to patient distribution.
Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
Documented adverse events with detailed logs, ensuring regulatory compliance and promoting patient safety.
Managed patient information using Medical Manager EMR system to ensure accurate data records.
Managed the compliant disposal of biohazard waste by coordinating safe pick-up procedures.
CERTIFIED PHARMACY TECHNICIAN II - 340B AMBULATORY
Hematology & Oncology Consultants
Orlando, FL
08.2010 - 05.2012
Compounded IV Rheumatology, Hematology, and Pulmonology drugs and solutions prescribed by providers and clinical trial programs.
Assisted chemotherapy nurses with patient chart preparation and managed daily inventory, ensuring timely access to treatment for patients.
Executed insurance verifications to confirm patient coverage and eligibility, streamlining access to necessary treatments.
Ensured optimal operation of ambulatory pump to support patient treatment.
Partnered with nursing staff on quality checks of finished products prior to patient distribution, ensuring safety and compliance.
Maintained and organized medical records to enhance access and review efficiency.
Performed daily cleaning and scheduled annual maintenance of Laminar Flow Biological Safety Cabinet.
Oversaw safe and compliant disposal of biohazard waste collections.
Dispensed and maintained inventory utilizing McKesson Lynx Station
PHARMACY TECHNICIAN - ONCOLOGY
Osceola Cancer Center
Kissimmee, Florida
05.2007 - 08.2010
Compounded IV clinical trial, Oncology, Hematology, Pulmonology, and Rheumatology medications, according to established protocols.
Initiated and secured prior authorizations from patients' PBM and insurance plans, ensuring timely access to necessary medications.
Assisted patients with patient assistance applications and coordinated specialty pharmacy ordering and delivery to ensure medication availability.
Collaborated with healthcare professionals to ensure optimal patient care.
Collaborated with nursing staff to perform quality checks on finished products prior to distribution, enhancing patient safety and compliance with standards.
Reported adverse events to ensure patient safety and regulatory adherence.
Documented compounding processes in accordance with regulatory guidelines.
Oversaw procurement of pharmaceuticals and medical supplies for ambulatory infusion facilities. - procurement of pharmaceuticals and medical supplies for ambulatory infusion facilities to include drugs, medical supplies, and cleaning supplies.
Education
Associate of Arts - Associates of Science
Eastern Gateway Community College
Steubenville, OH
12-2023
High School Diploma -
Clarksville High School
Clarksville, TN
06-1993
Skills
Prior authorizations
Insurance advocacy
Insurance processing
Insurance confirmation
EPIC charting
Epic EMR
Medication reconciliation
Medication dispensing
IV admixture
Medication preparation
Pharmacy ordering
340B compliance
Data entry
EMR documentation
Inventory management
Inventory control
Workflow efficiency
Patient support
Team collaboration
Sterile compounding
Certification
PTCB Certification 610107010344027
Florida Board of Pharmacy Registered Pharmacy Technician RPT23001
California Board of Pharmacy Technician TCH212312
Timeline
CPhT- PATIENT SUPPORT ADVOCATE
Shields Health Solutions
06.2022 - Current
Lead Pharmacy Technician - CPhT
Florida Cancer Specialists
06.2016 - 06.2022
PHARMACY TECHNICIAN III LEAD - 340B HEMO & ONCO
AdventHealth
01.2014 - 06.2022
PHARMACY TECHNICIAN - 340B HEMOTOLOGY & ONCOLOGY
Sand Lake Cancer Center
05.2012 - 01.2014
CERTIFIED PHARMACY TECHNICIAN II - 340B AMBULATORY