Meria Buckley
Cleveland
Summary
Compassionate and detail-oriented Certified Nursing Assistant skilled in collecting vital signs, ensuring confidentiality, and implementing infection control measures. Proven track record of improving patient care workflows and building meaningful relationships with residents to enhance their well-being.
Overview
16
16
years of professional experience
Work History
Certified Nursing Assistant
St. Augustine Manor
Cleveland, OH
01.2023 - Current
- Implemented infection control measures, enhancing safety standards within the assisted living environment.
- Developed strong relationships with residents, promoting emotional well-being and social engagement.
- Collaborated with interdisciplinary teams to optimize individualized care plans for residents' needs.
- Led initiatives to improve workflow efficiency within caregiving processes, enhancing overall service quality.
- Assisting ach and every patient with their everyday needs such as shaving, bathing, oral hygiene to promote healthy habits and overall wellness.
Healthcare Customer Service Representative(remote)
Alorica
San Antonio, TX
02.2022 - 12.2023
- Resolved complex customer inquiries, ensuring high satisfaction and adherence to service protocols.
- Collaborated with healthcare providers to streamline patient support processes and enhance communication.
- Trained new team members on system navigation and customer service best practices for optimal performance.
- Implemented feedback mechanisms to identify service gaps and recommend actionable improvements.
Inbound/Outbound Call Center Agent(remote)
TT Technologies
Aurora, IL
03.2021 - 12.2022
- Managed high-volume outbound calls to engage potential clients and promote services.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Provided accurate product information, addressing inquiries and resolving issues promptly.
Certified Nursing Assistant
Brentwood Assisted Living
Aurora, OH
12.2018 - 11.2021
- Provided compassionate care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and documentation for accurate health records.
- Trained new nursing assistants on best practices for resident care and facility protocols.
- Monitored vital signs, reported changes to nursing staff, and participated in care planning meetings.
Secretary
E&e Angels Daycare Center
Euclid, OH
02.2018 - 09.2018
- Organized daily schedules and maintained appointment calendars for staff and families.
- Coordinated communications between parents, teachers, and administration to ensure effective information flow.
- Managed incoming correspondence, including phone calls and emails, prioritizing urgent matters for timely resolution.
- Assisted in maintaining accurate records of student enrollment, attendance, and health documentation.
Package Handler
Metal Fabrication Corporation
Cleveland, OH
02.2014 - 12.2016
- Operated automated packaging machinery to ensure efficient processing of materials.
- Maintained accurate inventory records through regular stock audits and documentation.
- Coordinated the sorting and distribution of packages for timely shipment to clients.
- Trained new hires on safety protocols and operational standards within the warehouse environment.
Housekeeping Aide
Mt. Royal Villa
Cleveland, OH
11.2014 - 01.2016
- Maintained cleanliness and organization in resident rooms and common areas.
- Conducted routine inspections to ensure compliance with health and safety standards.
- Assisted in laundry operations, managing linens and garments efficiently.
- Collaborated with team members to improve cleaning procedures and enhance service quality.
Dietary Aide Leader
Parma Care Center
Cleveland, OH
03.2010 - 10.2013
- Supervised daily meal service operations, ensuring compliance with dietary guidelines and resident preferences.
- Trained new dietary aides on food safety protocols and preparation techniques to maintain high service standards.
- Collaborated with nursing staff to assess residents' dietary needs and adjust menus accordingly.
- Managed inventory of food supplies, coordinating with vendors to ensure timely deliveries and proper storage.
Education
High School Diploma -
Tri-C Community College
Cleveland, OH04-2026
Class A CDL -
Tri-C Community College
Euclid, OH04-2026
Skills
- Problem Solving
- Collecting Vital signs
- Preparing meals
- General Housekeeping ability
- Calm and Focused under pressure
- Catheter, Colostomy and wound care and preparation
- Documentation Procedures
- Patient Relations
- Appointments and Scheduling Coordination
- Computer and Technology Proficiency
- Confidentiality and data protection
- Office equipment operation
- Driving (professionally driving)
Timeline
Certified Nursing Assistant
St. Augustine Manor
01.2023 - Current
Healthcare Customer Service Representative(remote)
Alorica
02.2022 - 12.2023
Inbound/Outbound Call Center Agent(remote)
TT Technologies
03.2021 - 12.2022
Certified Nursing Assistant
Brentwood Assisted Living
12.2018 - 11.2021
Secretary
E&e Angels Daycare Center
02.2018 - 09.2018
Housekeeping Aide
Mt. Royal Villa
11.2014 - 01.2016
Package Handler
Metal Fabrication Corporation
02.2014 - 12.2016
Dietary Aide Leader
Parma Care Center
03.2010 - 10.2013
High School Diploma -
Tri-C Community College
Class A CDL -
Tri-C Community College