Meriah Pharo
Coon Rapids,MN
Summary
Personable banking representative and lead teller with several years of experience assisting customers with questions, processing transactions and handling clerical and administrative duties. Punctual and hardworking professional commended for high level of accountability and accuracy. Equipped with strong knowledge of financial and security regulations impacting bank operations.
Overview
7
7
years of professional experience
Work History
Lead Teller/Personal Banking Representative
Bell Bank
Golden Valley, Minnesota
10.2022 - Current
- Manages a team of tellers and ensures proper training on all banking policies and procedures.
- Maintains up-to-date knowledge of current bank products and services for customers' convenience.
- Resolves customer complaints in a timely manner while ensuring compliance with banking regulations.
- Assists customers with opening new accounts or closing existing ones as needed.
- Remains composed and professional in high customer traffic and stressful situations.
- Performs basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Strives to increase knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Provides exceptional service and knowledge to customers in opening personal, business, trust, estate and IRA/CD accounts. Maintained relationships with them by periodically following up.
- Assists current customers with sending wires, ordering products and other miscellaneous requests.
Barista/General Store Manager
Perks Coffee & Tea
Fergus Falls, Minnesota
11.2017 - 08.2022
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Placed orders with suppliers for delivery of products required for daily operations.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
Education
Associate of Arts - Social Work
Mstate
Fergus Falls, Minnesota04-2021
Skills
- Punctual and reliable
- Problem resolution
- Customer service
- Multitasking
- Team Management
- Administrative tasks
- Team leadership
- Organization
Timeline
Lead Teller/Personal Banking Representative
Bell Bank
10.2022 - Current
Barista/General Store Manager
Perks Coffee & Tea
11.2017 - 08.2022
Associate of Arts - Social Work
Mstate