Meribeth Tramel
Oklahoma City,OK
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Inbound and Outbound Calls
ROI CX Solutions
OKC, OK
01.2022 - Current
- Assisted customer service with inbound and outbound calls regarding HR inquiries.
- Managed high-volume inbound and outbound calls to address customer inquiries and claims.
- Answered incoming calls and emails from customers or vendors.
- Made outbound calls to customers who were behind in payments to discuss their financial situation and arrange a payment plan or settlement agreement.
Customer Service Representative
ROI CX Solutions
American Forks, UT
01.2022 - Current
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Supported sales team members to drive growth and development.
Medicaid-Medicare/Medicaid-Medica/Medicaid-Medi/Medicaid-M/Medicaid-/Inbound Call Center Representative
ROI CX Solutions
OKC, OK
01.2022 - Current
- Maintained records of customer interactions, transactions, comments, and complaints.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Data Entry
ROI CX Solutions
OKC, OK
01.2022 - Current
- Assisted with data entry into various databases or spreadsheets.
- Performed quality assurance checks on data entry processes and procedures.
- Processed invoices for payment ensuring accuracy of data entry.
Education
High School Diploma -
Carl Albert High School
Oklahoma City, OK05-2015
Associate of Arts - Early Childhood Education
Rose State College
Oklahoma City, OKSkills
- Inbound and outbound calls
- CRM Software
- NICE CX Software
- Attention to Detail
- Multitasking
- Excel
- Software experience
- Softphones
- Data Entry and Recording
- Data entry experience
- Data entry background
References
References available upon request.
Timeline
Inbound and Outbound Calls
ROI CX Solutions
01.2022 - Current
Customer Service Representative
ROI CX Solutions
01.2022 - Current
Medicaid-Medicare/Medicaid-Medica/Medicaid-Medi/Medicaid-M/Medicaid-/Inbound Call Center Representative
ROI CX Solutions
01.2022 - Current
Data Entry
ROI CX Solutions
01.2022 - Current
High School Diploma -
Carl Albert High School
Associate of Arts - Early Childhood Education
Rose State College
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