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Merica Williams
4457 NE Johns Ave Neotsu ,OR
Summary
Results-driven professional with extensive experience at Chinook Winds Casino Resort, excelling in housekeeping and maintenance. Proven ability to enhance guest satisfaction through meticulous room inspections and effective team collaboration. Strong problem-solving skills and a commitment to health and safety compliance ensure high standards and operational excellence.
Overview
2017
2017
years of professional experience
Work History
Room Inspector
Chinook Winds Casino Resort
- Conducted thorough inspections of guest rooms to ensure cleanliness and adherence to quality standards.
- Identified and reported maintenance issues to enhance overall guest experience and satisfaction.
- Collaborated with housekeeping staff to implement efficient cleaning protocols and procedures.
- Assisted in training new team members on inspection techniques and best practices for room readiness.
- Monitored supply levels of cleaning materials and coordinated restocking efforts as needed.
- Provided feedback to management on areas for improvement in room preparation processes.
- Ensured compliance with health and safety regulations during inspections and housekeeping operations.
- Communicated effectively with guests regarding their inquiries or concerns related to room conditions.
- Collaborated with various team members to meet guests' requests.
- Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
- Inspected guest rooms for compliance with cleanliness standards.
- Demonstrated strong problem-solving skills while handling complex guest issues related to room conditions or expectations.
- Played an essential role in maintaining the hotel''s reputation for excellence through consistent delivery of exceptional service levels.
- Achieved a high level of guest satisfaction by consistently prioritizing the timely resolution of any issues identified during room inspections.
- Coordinated with maintenance staff to address and resolve any identified problems during inspections.
- Conducted quality control assessments on all cleaned rooms, ensuring adherence to hotel standards.
- Maintained records in property management system for room inspections.
Cashier
Ripleys Believe It or Not
Newport, OR
02.2016 - 01.2017
- Boosted sales performance by developing and implementing effective direct sales strategies.
- Boosted sales revenue by consistently meeting and exceeding sales targets.
- Set objectives and led sales team to achieve aggressive global sales goals.
- Implemented comprehensive training programs for sales staff to improve product knowledge and sales techniques.
- Boosted sales performance by consistently meeting and exceeding established sales goals.
- Achieved sales targets consistently by motivating team members and implementing effective sales strategies.
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and product knowledge.
- Maintained accurate cash drawer balance throughout shifts, ensuring financial integrity.
- Collaborated with team members to enhance customer experience and streamline operations.
- Handled merchandise returns and exchanges, adhering to company policies and procedures.
- Promoted ongoing sales initiatives by effectively communicating promotions to customers.
- Ensured cleanliness and organization of checkout areas, contributing to a welcoming environment.
- Trained new staff on cash handling procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
No Degree -
Siletz
Siletz, ORSkills
Housekeeping
Maintenance
Health and safety regulations
Team supervision
Eye for aesthetics
Maintaining cleaning protocols
Inspecting rooms
Managing cleaning standards
Customer service
Performing room inspections
Customer service-focused
Cleaning and sanitation
Workload prioritization
Task assignment
Team building
Health and safety compliance
Timeline
Cashier
Ripleys Believe It or Not
02.2016 - 01.2017
Room Inspector
Chinook Winds Casino Resort
No Degree -
Siletz