Merida Rojas

• Assist in a variety of dental procedures, including root canals, oral surgeries, crowns, fillings, and other restorative treatments.
• Provide direct support to dentists and hygienists by ensuring equipment is sterile, preparing treatment rooms, and maintaining an organized workflow.
• Knowledgeable in performing basic and advanced procedures, including:
• Polishing teeth and assisting hygienists during cleanings.
• Taking digital X-rays and intraoral photographs for diagnostic purposes.
• Manage patient care by explaining procedures, calming nerves, and ensuring comfort throughout the treatment.
• Administrative & Front Office Duties:
• Trained in both front and back office operations, ensuring smooth interaction between patients, insurance companies, and the dental team.
• Verify patient insurance, check patients in, collect co-pays, and ensure route slips are ready for the day's appointments.
• Schedule patient treatments and follow-up appointments; responsible for new patient intake and ensuring timely referrals.
• Answer phone calls, respond to patient inquiries, and maintain excellent communication with all stakeholders.
• Back Office Coordination:
• Managed the daily operation of the back office, ensuring a seamless flow of patients and procedures.
• Directed the dentist to the appropriate operatory based on the schedule, ensuring time management and avoiding delays.
• Led a team of dental assistants by overseeing time management and assisting in maintaining optimal patient care.
• Ensured that all laboratory cases were logged, checked in, and delivered on time, coordinating the next week’s cases with the lab.

Completed weekly spore testing to monitor sterilization processes and ensure compliance with health regulations.

• Managed patient check-in and check-out processes efficiently.
• Scheduled appointments using Dentrix management software.
• Answered phone calls and addressed patient inquiries promptly.
• Maintained organized filing system for patient records and documents.
• Facilitated communication between dental staff and patients effectively.
• Processed payments and maintained accurate financial records daily.
• Ensured waiting area remained clean, inviting, and well-stocked with materials.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.