Meridith Gonzales
Austin,TX
Summary
Adaptable professional with a strong background in shelter operations and pet retail management. Experienced in animal placement, scheduling, staff support, and customer guidance. Focused on efficient coordination, careful decision-making, and compassionate service.
Overview
12
12
years of professional experience
Work History
Cat Placement Specialist
Austin Pets Alive!
Austin, Texas
01.2017 - Current
- Matched Austin Pets Alive! animals with adoptive homes.
- Supported adopters through placement process and home-match conversations.
- Reviewed pet histories, behavior notes, and medical records for placement decisions.
- Coordinated adoption appointments and streamlined appointment changes to enhance adopter experience.
- Updated animal profiles and placement records in shelter database to ensure accurate and timely placements.
- Assisted coworkers in improving communication and conflict resolution workplace issues, including communication styles and conflict resolution techniques.
Store Manager
Kriser's Natural Pet
The Woodlands, Texas
03.2015 - 10.2016
- Directed daily retail operations at Kriser's Natural Pet.
- Led associate training on natural pet food, wellness products, and customer guidance.
- Coached team members on service standards to enhance customer experience and provide pet nutrition support.
- Addressed customer concerns with informed recommendations and effective service follow-up to foster customer loyalty.
- Built staff schedules for sales floor, grooming, and cashier coverage.
- Monitored inventory levels to ensure optimal stock of food, treats, supplements, and accessories.
Skills
- Animal placement matching
- Adoption coordination
- Adoption screening
- Behavior assessment
- Database management
- Customer service
- Problem solving
- Conflict management
- Effective communication techniques
Timeline
Cat Placement Specialist
Austin Pets Alive!
01.2017 - Current
Store Manager
Kriser's Natural Pet
03.2015 - 10.2016