Stacey Lewis
Leander,TX
Summary
Dynamic professional with a proven track record at Austin Pets Alive, excelling in client relations and adoption processes. Skilled in problem-solving and time management, effectively educating adopters while maintaining meticulous records. Strong communication abilities foster lasting relationships, ensuring successful placements and enhancing organizational efficiency.
Overview
17
17
years of professional experience
Work History
Virtual Cat Placement Specialist
Austin Pets Alive
Austin, TX
06.2022 - Current
- Processed adoption contracts and collected adoption fees efficiently.
- Reviewed applications and conducted phone interviews to assess candidates based on open adoption policies.
- Evaluated suitability of potential adopters through comprehensive interviews.
- Collaborated with veterinary staff to ensure accuracy of health records.
- Maintained detailed records of all client interactions within database system.
- Educated adopters on effective integration of new cats, including introductions and medical care.
- Communicated adoption appointment statuses with cat program and medical clinic across various platforms.
Contact Center Representative
Energy Federation Incorporated
Marlborough, MA
03.2022 - 06.2022
- Clarified customer needs, identified options, and recommended appropriate products and services.
- Processed and screened high volume of daily calls using call management system and web communications.
- Documented customer interactions in CRM to monitor requests, issues, and resolutions.
- Audited customer account information to identify discrepancies and develop effective solutions.
Office Manager
Halo-Helping Autism through Learning & Outreach
Austin, TX
11.2008 - 12.2019
- Coordinated activities for clients needing special attention to elevate service delivery.
- Scheduled and communicated staff meetings, ensuring punctual attendance and clear agendas.
- Attended professional conferences and public events to promote organizational objectives.
- Managed resource allocation through efficient scheduling and calendar oversight.
- Oversaw daily office operations, including correspondence management and call handling.
- Automated client correspondence, payment scheduling, and data communications to improve efficiency.
- Maintained office supplies by monitoring inventory levels and placing orders as needed.
- Handled accounts payable/receivable and processed ADP payroll accurately.
Education
Some College (No Degree) - General Studies
Austin Community College
Austin, TXSkills
Professionalism
Time management
Oral and written communication
Problem sensitivity
Customer retention and follow-up
- Phone etiquette
- Business correspondence
- Calendar management
- Event coordination
- Accounts payable and receivable
- Staff supervision
- Relationship building
- Data retrieval systems
- Data entry
- Invoicing and billing
- Customer relations
Volunteerism
- Austin Pets Alive - April 2014- current
Bastrop Animal Rescue(Save an Angel) May 2015- current
Bastrop CATS - May 2015- current
New Hope Animal Rescue - June 2020- current
Austin Humane Society - May 2020 - current
Austin Animal Center - Oct 2020- current
For 12 yrs now I have volunteered as a foster of neonatal kittens/puppies, special needs, medical, hospice and those in need of socialization.
I have been a co-administrator for 10years of two community social media platforms to help facilitate reuniting lost and found pets with owners to prevent them from entering the overwhelmed animal shelter system . I am an animal welfare advocate and actively promote and provide resources to residents in low income communities which are also high risk for not having access to low to no cost pet wellness services such as vaccines , microchipping and spay and neuter services.
Professional References
- Lucy Fernandez- Program Implementation Specialist with Outcome for Pets Consulting Lucy@outcomesforpets.com
- Erika Anderson- Executive Dir/Owner of ACE Teaching & Consulting Erikaa_rpm@yahoo.com
- Melissa Keys- Clinic/Data and Outcome Specialist Austin Pets Alive - flyritemel@yahoo.com
Timeline
Virtual Cat Placement Specialist
Austin Pets Alive
06.2022 - Current
Contact Center Representative
Energy Federation Incorporated
03.2022 - 06.2022
Office Manager
Halo-Helping Autism through Learning & Outreach
11.2008 - 12.2019
Some College (No Degree) - General Studies
Austin Community College