Meriem EL ARFJAOUI
Doha
Summary
Dynamic and results-driven professional with a strong background in retail management, sales, and accounting. Proven ability to excel in fast-paced environments, manage customer relationships, and lead teams to achieve business goals. Expertise in inventory management, team training, and providing exceptional customer service. Known for being adaptable, proactive, and focused on continuous improvement, with a commitment to delivering a top-tier customer experience and optimizing store performance. Adept at managing operations and achieving sales targets while fostering a collaborative team environment.
Overview
6
6
years of professional experience
Work History
Accounting Assistant
MAGIC FOURNITURE
Tangier
12.2024 - 02.2025
- Processed daily financial transactions and ensured accuracy and adherence to company procedures
- Assisted with the preparation of financial statements, reconciliations, and reports
- Coordinated with the finance team to streamline accounting processes and improve efficiency
Store Manager
GANT (SAFARI Group Import & Export)
Morocco
10.2021 - 12.2024
- Managed store operations, leading a team of sales associates to meet sales targets
- Enhanced customer satisfaction through excellent service and efficient issue resolution
- Conducted staff training, focusing on product knowledge, sales techniques, and customer service skills
- Oversaw inventory management and store presentation to ensure a positive shopping experience
Salesperson
GANT (SAFARI Group Import & Export)
Morocco
08.2019 - 09.2021
- Built and maintained strong relationships with regular customers, boosting sales and customer loyalty
- Provided exceptional service and product demonstrations to drive sales
- Supported inventory management, ensuring product availability and visually appealing store displays
Salesperson/Facilitator
BOUMING
Tangier
08.2019 - 08.2019
- Engaged customers, ensuring a positive and productive shopping experience
- Managed product displays and supported sales operations
Salesperson
AIGBELLE
Tangier
06.2019 - 08.2019
- Provided expert guidance and recommendations to customers, enhancing their shopping experience
- Assisted in maintaining the store's cleanliness, organization, and product availability
Merchandiser Facilitator
MAPARCO / VILEDA
Morocco
03.2019 - 06.2019
- Managed product displays and ensured that stock was organized and visually appealing
Cashier
Carrefour
Morocco
09.2018 - 02.2019
- Processed transactions accurately and efficiently, providing excellent customer service
- Handled customer inquiries and returns in a friendly and professional manner
Education
Associate of Arts - Philosophy
Faculty of Letters And Humanities
Meknes01.2017
Baccalaureate in Modern Literature -
Lycée BADR
Meknes01.2016
Skills
- Microsoft Office (Word, Excel, PowerPoint, Access)
- Internet and e-commerce management
- Strong communication and interpersonal skills
- Excellent problem-solving and organizational abilities
- High level of customer service and sales skills
- Ability to adapt and perform well under pressure
- Team-oriented, with a proactive attitude
- Data entry
Languages
Arabic
First Language
English
Intermediate (B1)
B1
French
Upper Intermediate (B2)
B2
Timeline
Accounting Assistant
MAGIC FOURNITURE
12.2024 - 02.2025
Store Manager
GANT (SAFARI Group Import & Export)
10.2021 - 12.2024
Salesperson
GANT (SAFARI Group Import & Export)
08.2019 - 09.2021
Salesperson/Facilitator
BOUMING
08.2019 - 08.2019
Salesperson
AIGBELLE
06.2019 - 08.2019
Merchandiser Facilitator
MAPARCO / VILEDA
03.2019 - 06.2019
Cashier
Carrefour
09.2018 - 02.2019
Associate of Arts - Philosophy
Faculty of Letters And Humanities
Baccalaureate in Modern Literature -
Lycée BADR
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