Merilin Martinez Garcia
Reno
Summary
Bilingual customer service professional skilled in active listening and critical thinking. Experienced in managing transactions and resolving inquiries, consistently contributing to improved customer satisfaction. Eager to leverage strong interpersonal skills to support business goals.
Overview
6
6
years of professional experience
Work History
CSR-Bilingual Spanish-Contract
Patagonia
10.2024 - 09.2025
- Assisted customers with product inquiries and order issues to enhance satisfaction.
- Provided support in processing returns and exchanges, ensuring smooth transactions.
- Collaborated with team members to maintain store appearance and product displays.
- Utilized point-of-sale systems to efficiently manage customer transactions and inventory.
Pharmacy Technician 20hours
Walgreens
09.2021 - 08.2024
- Processed prescription orders with accuracy and attention to detail.
- Managed medication inventory using Walgreens pharmacy management system.
- Assisted pharmacists in patient consultations and medication counseling.
- Trained new technicians on operational procedures and safety protocols.
Associate Banker
Wells Fargo
05.2022 - 04.2023
- Provided guidance on financial products and services, addressing client needs effectively.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained friendly and professional customer interactions.
- Educated customers on online banking and mobile banking applications.
Teller
Bank of America
11.2019 - 07.2021
- Collaborated with team members to streamline workflow processes, improving service delivery times.
- Resolved customer complaints promptly, demonstrating effective conflict resolution skills and maintaining trust.
- Utilized banking software to update account information and process transactions efficiently, ensuring data integrity.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
High School Diploma -
Edward C Reed High School
Sparks, NVAssociate of Arts -
Truckee Meadows Community College
Reno, NVSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Customer satisfaction measurement
- Product knowledge
Languages
Spanish
Native or Bilingual
Timeline
CSR-Bilingual Spanish-Contract
Patagonia
10.2024 - 09.2025
Associate Banker
Wells Fargo
05.2022 - 04.2023
Pharmacy Technician 20hours
Walgreens
09.2021 - 08.2024
Teller
Bank of America
11.2019 - 07.2021
Associate of Arts -
Truckee Meadows Community College
High School Diploma -
Edward C Reed High School