Summary
Overview
Work History
Education
Skills
Certificates and Licenses
Timeline
BusinessDevelopmentManager
Merilisa Pina

Merilisa Pina

Medical interpreter
Brockton,MA

Summary

  • Talented Interpreter with advanced conversational abilities in Portuguese and Cape Verdean Creole, looking for a position in any agency where I can perform my duties as a cultural broker and provide high quality support to those who aren’t familiar with English and helping them communicate in different settings.
  • Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

4
4
years of professional experience

Work History

Portuguese/ Cape Verdean Creole Interpreter

Baystate interpreters
Gardner, MA
05.2023 - Current
  • Liaised with healthcare providers, social work agencies and limited English-speaking communities to promote services.
  • Responded to requests from healthcare staff or physicians for interpreter services.
  • Delivered real-time, accurate oral translations and interpretations for clients.
  • Identified and resolved conflicts in translation or interpretation of words or concepts.
  • Sat in on meetings to provide members with oral translations of conversations and information.

Shift Leader

Taco Bell
Brockton, MA
01.2021 - Current
  • Counted cash on hand at shift change and closing to determine shortages or overages.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Handled customer concerns and emergencies.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Assisted general manager with operations, staff interviews and hiring process.
  • Participated in physical inventory counts to keep information accurate and current.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Practiced advanced foreign-language abilities to support customers' needs.

Crew Member

Popeyes® Louisana Kitchen
Braintree, MA
12.2019 - 03.2021
  • Organized and restocked supplies to support operations and team productivity..
  • Assisted management with inventory control and preparation of next day’s ingredients
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Operated cash register, credit card machine and computer.
  • Removed trash bags, broke down boxes and cleaned entire store at the closing time.

Education

Some College (No Degree) - Criminal Justice

Massasoit Community College
Brockton, MA

Qualified Portuguese Medical Interpreter

Alta Medical Interpreter

Qualified Spanish Medical Interpreter -

Alta

Skills

  • Fluent In Portuguese ,Brazilian Portuguese, Cape Verdean Creole, Spanish and English
  • Shift Paperwork Completion
  • Problem-Solving
  • Interpersonal Relations
  • Employee Attendance Monitoring
  • Positive Attitude
  • Training Assistance
  • Staff Supervision
  • POS System Operation
  • Professional Appearance
  • Inventory Counts
  • Drawer Assignments
  • Qualified Portuguese interpreter
  • Flexible and Adaptable
  • Safety Awareness
  • Cultural Awareness
  • Leadership
  • Self-Motivated
  • Positive mindset

Certificates and Licenses

  • ServSafe
  • Food Handler Certification

Timeline

Portuguese/ Cape Verdean Creole Interpreter

Baystate interpreters
05.2023 - Current

Shift Leader

Taco Bell
01.2021 - Current

Crew Member

Popeyes® Louisana Kitchen
12.2019 - 03.2021

Some College (No Degree) - Criminal Justice

Massasoit Community College

Qualified Portuguese Medical Interpreter

Alta Medical Interpreter

Qualified Spanish Medical Interpreter -

Alta

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Merilisa PinaMedical interpreter