Merina Sabatucci

• Developed contract templates to maintain contracting consistency.
• Facilitated contracts with commercial clients to grow company account base.
• Identified contract compliance issues between clients and company.
• Solicited and prepared bid proposals for companies largest account types such as school systems, municipalities, and housing authorities, etc.
• Administered contracts with suppliers and vendors per contract specs every fiscal year.
• Maintained and reviewed computerized and manual records of account contracts.
• Collaborated with management to assess client needs and better meet changing demands.

Miscellaneous Duties

• Maintained high satisfaction rating with customers by providing exceptional service and support via customer feedback system, Listen360.
• Escalated customer concerns, issues and requirements to supervisors for immediate rectification regarding contract compliance and/or negative customer feedback via Listen360 software.
• Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer as needed.
• Updated customer accounts, addresses and contact information within call management databases.
• Navigated through company system to review account information and respond appropriately to client(s).
• Liaised between management and subordinates to onboard employees with a company email, access to company HR system, and provide employees with company devices.

• Wrote and created social media content to increase engagement with customers.
• Created and managed content calendars to maintain adequate social presence.
• Engaged with and responded to online audience through relevant social platforms.
• Used social media to engage consumers, respond to questions or complaints and promote company initiatives.
• Managed social media responses by escalating comments and inquiries to appropriate personnel or departments.
• Collaborated with internal departments to establish campaign objectives, complete tasks and identify and solve problems.
• Solicited and connected with social media influencers to promote products and increase platform audience.

• Greeted visitors to provide information and direct to appropriate personnel.
• Answered multi-line phone system and managed calls by routing to proper staff members or taking messages.
• Handled payment processing, invoices, and provided customers with receipts.
• Handled cash and provided customers with proper bills/change.
• Completed warehouse inventory on a monthly basis.
• Balanced cash register to accurately reflect transactions.
• Greeted incoming customers, answered general questions and directed to appropriate departments.
• Scheduled deliveries and maintained calendars.