Merina Sultana
Hanover,MD
Summary
Dynamic Store Manager with proven skills in customer service, problem solving, and team training. Expertise in time management and organization ensures operational efficiency and enhanced customer satisfaction.
Overview
1
1
Language
1
1
Certification
30
30
years of professional experience
Work History
Store Manager
Ledo Pizza & Pasta
Oxon Hill, Maryland
06.2020 - Current
- Managed daily operations of a busy pizza and pasta restaurant.
- Trained and supervised team members on customer service standards.
- Ensured compliance with health and safety regulations in food handling.
- Oversaw inventory management and ordered supplies as needed.
- Developed staff schedules to meet peak service demands efficiently.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Recruited, trained and supervised new employees.
- Resolved customer complaints in a timely manner.
- Created work schedules for efficient staff management.
- Managed daily banking activities such as deposits and withdrawals.
Retail Sales Associate
Ralph Lauren
Hanover, Maryland
08.2018 - 11.2019
- Assisted customers in selecting and purchasing merchandise.
- Maintained visual standards and organized store displays.
- Collaborated with team members to achieve sales goals.
- Completed transactions in an efficient manner while providing excellent customer service.
Dental Assistant
Maple lawn dental care
Maple lawn, MD, MD
04.2013 - 09.2018
- Assisted dentists during procedures, ensuring instruments were ready and available.
- Prepared and sterilized dental instruments, maintaining a clean work environment.
- Managed patient records using electronic health record systems for accuracy.
- Took digital X-rays of teeth using radiographic equipment.
- Maintained a neat, clean and organized environment throughout the office.
Home Daycare Provider
Self-employeed
Laurel, Maryland
03.2003 - 04.2011
- Created engaging activities to enhance children's learning and development.
- Maintained a safe and clean environment for children at all times.
- Prepared nutritious meals and snacks following dietary guidelines.
- Communicated regularly with parents about children's progress and daily activities.
- Managed schedules to ensure timely drop-offs and pick-ups for families.
- Assisted with potty training when needed.
- Managed daily activities and routines for up to 10 children in a home daycare setting.
Pharmacy Technician
Target
Silver Spring, Maryland
01.1997 - 07.2000
- Assisted pharmacists in filling and labeling prescriptions accurately.
- Maintained inventory levels and organized pharmacy stock efficiently.
- Provided exceptional customer service to patients and healthcare providers.
- Processed insurance claims and managed billing inquiries effectively.
- Operated pharmacy software to manage patient records and prescriptions.
- Collaborated with team members to ensure smooth pharmacy operations.
- Followed safety protocols for handling medications and hazardous materials.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
Education
Dental Assistant - Dental Assistant
HCC
Columbia, MD04-2014
High School Diploma -
Khulna Govt. Girls College
Bangladesh08-1994
Skills
- Customer service
- Problem solving
- Effective communication
- Time management
- Performance evaluation
- Multitasking and organization
- Cash management
Languages
Bangla
Native/ Bilingual
Certification
- dental assistant
Timeline
Store Manager
Ledo Pizza & Pasta
06.2020 - Current
Retail Sales Associate
Ralph Lauren
08.2018 - 11.2019
Dental Assistant
Maple lawn dental care
04.2013 - 09.2018
Home Daycare Provider
Self-employeed
03.2003 - 04.2011
Pharmacy Technician
Target
01.1997 - 07.2000
Dental Assistant - Dental Assistant
HCC
High School Diploma -
Khulna Govt. Girls College