Motivational leader and organizational problem-solver with 10 years of customer service experience and 5 years of leadership/management experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and superior customer service. Looking for a role where hard work and dedication will be highly valued.
Hi, I’m
Merina Viviano
Clinton Township,MI
Summary
Overview
10
years of professional experience
Work History
Planet FitnessMount Clemens, MI
Assistant Manager
11.2018 - Current
Job overview
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed customer service inquiries and complaints in a timely manner.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Delegated daily tasks to team members to optimize group productivity.
- Implemented training processes for newly hired employees and shift leaders.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Monitored employee attendance records, timekeeping, and payroll information.
- Developed a system for tracking inventory and ordering supplies as needed.
Red RobinRoseville, MI
Waitress
10.2016 - 08.2018
Job overview
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Served alcoholic beverages responsibly in accordance with state laws.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Boost Nutrition Roseville, MI
Boost Employee
02.2016 - 08.2016
Job overview
- Prepared smoothies according to customer orders.
- Assisted customers with menu selections, providing nutritional and supplement information as requested.
- Organized kitchen space efficiently for maximum productivity.
- Cleaned and sanitized blenders between uses, ensuring food safety standards were met.
- Provided excellent customer service by greeting customers in a friendly manner and responding promptly to inquiries or requests.
Crest LincolnSterling Heights, MI
Service Advisor Assistant
06.2015 - 02.2016
Job overview
- Assisted Service Advisors with customer inquiries and scheduling appointments.
- Maintained cleanliness of the reception area and ensured that all areas were adequately supplied with necessary materials.
- Provided assistance to customers in selecting services for their vehicles.
- Compiled service records and documented work orders accurately.
- Performed basic administrative tasks, such as filing documents and answering phones.
Re/max First Clinton Township, MI
Receptionist
12.2013 - 06.2015
Job overview
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled appointments and maintained and updated appointment calendars.
Education
Bryan UniversityTempe, AZ
Associate of Applied Science from Advanced Personal Training And Exercise Science
11.2017
University Overview
Skills
- Business Development
- Strategic Planning
- Retail Operations
- Recruiting and Interviewing
- Orientating and Training
- Staff Development
- Sales Strategies
- Sales Growth
- Product and Service Knowledge
- Customer Rapport
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Timeline
Assistant Manager
Planet Fitness
11.2018 - Current
Waitress
Red Robin
10.2016 - 08.2018
Boost Employee
Boost Nutrition
02.2016 - 08.2016
Service Advisor Assistant
Crest Lincoln
06.2015 - 02.2016
Receptionist
Re/max First
12.2013 - 06.2015
Bryan University
Associate of Applied Science from Advanced Personal Training And Exercise Science
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