Merisa Mosley
Baltimore,MD
Summary
Dynamic retail professional with a strong background in customer service and teamwork. Committed to delivering exceptional service, enhancing customer satisfaction, and driving sales through effective collaboration and attention to detail. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Professional with solid history in managing customer service teams and enhancing customer experiences. Known for fostering collaborative team environment and delivering consistent results. Possesses strong leadership and communication skills, adaptable to changing needs, and reliable in high-pressure situations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Retail Sales Associate
Comcast
Owings Mills, MD
05.2017 - Current
- Provide exceptional customer service, resolving inquiries and complaints efficiently.
- Assist in inventory management, ensuring product availability and organization on sales floor.
- Collaborate with team to achieve daily sales targets through effective merchandising strategies.
- Conduct product demonstrations, educating customers on features and benefits of services offered.
- Train new employees on sales techniques and company policies to enhance team performance.
- Greet customers and helped with product questions, selections, and purchases.
Security Officer
Allied Universal Security Services
Hanover, MD
07.2024 - 02.2025
- Monitored security systems to ensure safety and compliance across assigned premises.
- Conducted regular patrols to deter unauthorized access and detect potential safety hazards.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Implemented security protocols, enhancing overall safety measures within operational environment.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Certified Medication Technician
Companions
Baltimore, MD
09.2020 - 04.2023
- Administered medications according to established protocols and individual care plans.
- Monitored patient vital signs and reported changes to nursing staff promptly.
- Documented medication administration accurately in electronic health records.
- Maintained medication inventory, ensuring compliance with safety standards and regulations.
- Maintained accurate records of dispensed medications, ensuring timely refills and proper disposal of expired or unused medications.
- Participated in regular training sessions to stay up-to-date on current medication guidelines, best practices, and regulatory requirements.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
Education
No Degree - Psychology
Morgan State University
Baltimore, MDNo Degree - Political Science
Frostburg State University
Frostburg, MDSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Communication
Certification
- CPR and First Aide
- CMT
- Guard Card
- CCW and HQL
Timeline
Security Officer
Allied Universal Security Services
07.2024 - 02.2025
Certified Medication Technician
Companions
09.2020 - 04.2023
Retail Sales Associate
Comcast
05.2017 - Current
No Degree - Psychology
Morgan State University
No Degree - Political Science
Frostburg State University