Meris Gabriela Reyes
Passaic,NJ
Summary
Highly motivated and proactive professional with a strong background in customer service, accounting, and administrative roles. Skilled in delivering exceptional client support, managing data efficiently, and handling financial tasks such as invoicing and reconciliation. Known for strong communication, organizational abilities, and a commitment to exceeding expectations. Seeking to contribute to a dynamic team where skills are valued, and professional growth is encouraged.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Costumer Service
TransPerfect Connect
Santo Domingo , Republica Dominicana
12.2023 - 12.2024
- Provides information about health insurance plans, coverage, benefits, deductibles, and provider networks.
- Helps customers use digital platforms, such as online portals or mobile apps.
- Assists with updates to personal information, such as addresses, dependents, or plan changes.
- Help members fill out the survey related to their health.
- Understand the type of appointment the customer needs (e.g., primary care, specialist, preventive services, diagnostic tests).
- Ensure the healthcare provider is within the customer's insurance network.
- Confirm that the requested service is covered under the customer’s plan, and whether any co-pays or pre-authorization are required.
- Share the appointment details with the customer, including the provider’s name, location, and any documents or preparation needed.
Accounting Assistant
Inversiones Inmobiliarias LPX
Santo Domingo , Republica Dominicana
05.2018 - 12.2022
- Record and update financial transactions in the accounting system.
- Maintain accurate ledgers for income, expenses, and property-related accounts.
- Reconcile bank statements with company accounts.
- Prepare monthly, quarterly, and annual financial reports.
Assist in compiling data for audits and tax filings. - Maintain organized records of contracts, invoices, and other financial documents.
Receptionist
Denali Grizzly Bear
Denali, AK
05.2022 - 07.2022
- Greets guests warmly upon arrival, creating a positive first impression.
- Handles the registration process, including verifying reservations and issuing room keys.
- Processes payments and provides receipts during check-out.
- Responds to guest questions about room availability, hotel amenities, and local attractions.
- Provides directions or recommendations for dining, transportation, and entertainment.
- Books and modifies room reservations via phone, email, or in-person requests.
- Updates the reservation system to ensure accurate records.
- Addresses complaints or issues promptly and professionally, escalating to management if necessary.
- Schedules wake-up calls, transportation, or special requests.
- Communicates with housekeeping or maintenance to address guests' needs.
- Keeps accurate records of guest information, payments, and room status.
- Upsells room upgrades, packages, or on-site amenities, like spa services or dining options.
- Provides information about loyalty programs or promotions.
Education
Associate of Arts - Advertising
UNAPEC
Santo Domingo12-2024
Skills
Key Skills
- Technical Skills: Microsoft Excel, Word, PowerPoint;
Adobe Photoshop, Illustrator; Data Entry
- Customer Service
- Administrative Expertise
- Attention to Detail
- Proactive, self-motivated, and detail-oriented
Soft skills
- Strong organizational abilities to manage task
- Analytical skills for financial problem-solving
- Discretion in handling confidential financial information
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Digital Transformation for Employment | Google Activate, 2021
- Digital Skills for Employees | Google Activate, 2023
Timeline
Costumer Service
TransPerfect Connect
12.2023 - 12.2024
Receptionist
Denali Grizzly Bear
05.2022 - 07.2022
Accounting Assistant
Inversiones Inmobiliarias LPX
05.2018 - 12.2022
Associate of Arts - Advertising
UNAPEC
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