Merisha Truitt
Indianapolis,IN
Summary
Personable Housing Specialist with 20 years of experience committed to maintaining positive communications and relationships with clients, property managers, landlords and housing agencies in and out of Indiana. Expertise in providing housing coordination services, supporting clients in maintaining independent housing goals. Excellent case management, recordkeeping and problem-solving capabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Housing Specialist II
Indianapolis Housing Agency
07.2004 - Current
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Assisted applicants in filling out housing applications and verifying assets.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
- Collaborated with property managers to ensure smooth transitions for new tenants moving into their homes.
- Met with housing residents and landlords to answer questions, address concerns and clarify policies and procedures.
Education
Associate of Science - Business
Indiana Wesleyan University
Marion, IN04.2024
Skills
- Housing Choice Voucher Occupancy, Eligibility, Income and Rent Calculations
- Affordable housing
- Fair Housing Regulations
- Affordable Housing Knowledge
- Housing Policy Expertise
- Customer Service
- Microsoft Office
Certification
- Certified Specialist of Occupancy Training 2019
- Certified Specialist of Eligibility and Calculations Training 2019
Timeline
Housing Specialist II
Indianapolis Housing Agency
07.2004 - Current
Associate of Science - Business
Indiana Wesleyan University
- Certified Specialist of Occupancy Training 2019
- Certified Specialist of Eligibility and Calculations Training 2019
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