Miriam R. Swan
Waukegan,IL
Summary
Skills in a multi-tasking environment that will help achieve projected goals to ensure the company’s success. I have excelled in several different areas in my previous roles. I want to emphasize my relevant skills and experience that would be a direct asset to the company, committed to implementing best practices in safety management and compliance, ensuring the highest standards of workplace safety. Skilled in risk assessment, incident investigation, and program development to protect employees and meet regulatory requirements Building management professional equipped with expertise in overseeing property operations, ensuring maintenance, and optimizing tenant satisfaction. Skilled in coordinating with teams, adapting to evolving situations, and driving results. Strong background in facilities management, budget administration, and vendor relations. Known for reliability, effective communication, and proactive problem-solving.
Overview
1
1
Certification
26
26
years of professional experience
Work History
Unaccompanied Housing Building Manager/RTC
Great Lakes Naval Training Center
08.2019 - Current
- Performs various maintenance related actions associated with assigned buildings. Initiates trouble calls and work requests for any maintenance problems. By entering tickets into the EMH and Maximo System.
- Conduct daily maintenance inspections, reinspection’s, zone inspections and safety inspections of RTC housing barracks
Assistant Property Manager
Horizon Village Apartments
04.2019 - 08.2019
- Responsible for inspections and re-inspection of dwelling units for Section 8 voucher holders and property owners, verification of income and assets, rent calculations and utilities, investigating fraud under the HUD Federal Regulations and Guidelines of the Section 8 Program
Housing quality control inspector
Waukegan Housing Authority
01.2010 - 03.2019
- Supervision of staff in the HCV department, audit staff file, run HDS report, train new hires. Responsible for initial inspection and re-inspection of dwelling units for Housing Quality Standards, investigating fraud under the HUD Federal Regulations and Guidelines of the Section 8 Program held the following positions in the HCV department: Property Manager / HCV Supervisor Housing Quality Control inspector
Resident Service coordinator (RSC)
Assisi Homes of Gurnee (Franciscan Ministries Inc.-FMI)
01.2007 - 01.2009
- Resident service coordinator (RSC) Responsibilities include initial resident intake, implementing core programs, collecting and recording data to measure program outcomes, coordinate activities, training and resident needs. Create monthly newsletter, create site reports, prepare & complete Medicare D forms, Illinois cares Rx forms and several other medical benefit forms online for residents, Prepare HUD Semi Annual Performance report, Log volunteer & donation tracking form, working with community agencies and advocating for services that would benefit the wellbeing of the residents operating as sole liaison for over 60 resident. Prepare documents & reports to deliver via email to the RSC director or Property Manager.
Property Manager
Glenwood Apartments (Franciscan Ministries Inc.-FMI)
01.2006 - 09.2006
- Initial inspection of dwelling unit and reinspection’s, tax credit (WHEDA) report and weekly site reports, provide Fair Housing Training for staff of three. Post rent payment on Onsite program, maintain declining budget log, invoice coding, recruit new hires, administer and oversee development of staff personnel, screen applicants for residency
Field Representative
Waukegan Housing Authority
01.2001 - 01.2004
- Housing Inspector / Family Services Representative Responsible for initial inspection of dwelling units for Section 8 voucher holders and property owners to ensure safe and quality housing, verification of income and assets, rent calculations, investigating fraud under the HUD Federal Regulations and Guidelines of the
Skills
- Several years of relative work experience in the Housing Inspections field, Knowledge of HDS and all office equipment Other talents include Enterprise Military Housing (EMH) Maximo and TWMS
- Knowledge of HUD HQS, inspection procedures, and Housing Choice Voucher Occupancy, Eligibility, Income and rent Calculations
- Superior multitasking talents, with the ability to manage multiple high-priority assignments and develop solutions to challenging business/client problems, and the ability to deal courteously with the public and department staff
- Teamwork attitude required performing essential job functions, self-motivation, capable of operating with minimum supervision
- Knowledge of HUD policies, and other Federal, state and local laws, rules and regulations related to low-income housing
- Ability to identify workplace hazards and assess risks
- Clearly conveying safety policies and procedures
- Obtained along with team members SEMAP Scores of 100 % for the year 2012 and 2013
- Ensuring accuracy in hazard assessments, reports, and compliance documentation
Certification
- Nan McKay- Housing Quality Specialist
- Fair Housing Act/Americans with Disabilities Act
- NAHRO- Housing Quality Standards (inspections)
- Nan McKay- Fundamentals of LIHTC Management Specialist
- Licensed Illinois state Real Estate Broker
Timeline
Unaccompanied Housing Building Manager/RTC
Great Lakes Naval Training Center
08.2019 - Current
Assistant Property Manager
Horizon Village Apartments
04.2019 - 08.2019
Housing quality control inspector
Waukegan Housing Authority
01.2010 - 03.2019
Resident Service coordinator (RSC)
Assisi Homes of Gurnee (Franciscan Ministries Inc.-FMI)
01.2007 - 01.2009
Property Manager
Glenwood Apartments (Franciscan Ministries Inc.-FMI)
01.2006 - 09.2006
Field Representative
Waukegan Housing Authority
01.2001 - 01.2004