Mikal Castillo
Wylie,TX
Summary
Friendly and efficient worker devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding retail standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvment
Garland, TX
04.2021 - Current
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Troubleshot shortages and overages to support quality control efforts.
- Consulted with customers regarding needs and addressed concerns.
Fulfillment Team Member
Target
Wylie, TX
11.2020 - 01.2021
- Assembled customer orders from stock and staged completed orders on pallets or shelves.
- Picked up heavy objects using proper lifting techniques to avoid personal injuries.
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
- Limited damage to products and orders by using care when choosing items.
- Completed shipping paperwork, attached appropriate labels, and scanned barcodes for tracking.
Sales Floor Associate
Home Depot
Wylie, TX
06.2017 - 06.2020
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Front End Clerk
Tom Thumb Food Stores
Rowlett, TX
07.2015 - 06.2017
- Handled customer problems with knowledgeable, speedy and friendly service.
- Received and processed payments, handed out change and provided receipts.
- Maintained neat and well-organized front check-out and reception areas.
Education
High School Diploma -
Rowlett High School
Rowlett, TX06.2015
Skills
- Customer Support
- Multitasking and Prioritization
- De-escalation Techniques
- Needs Assessment
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Timeline
Customer Service Associate
Lowes Home Improvment
04.2021 - Current
Fulfillment Team Member
Target
11.2020 - 01.2021
Sales Floor Associate
Home Depot
06.2017 - 06.2020
Front End Clerk
Tom Thumb Food Stores
07.2015 - 06.2017
High School Diploma -
Rowlett High School