Merissa Victorino
Albuquerque,NM
Summary
Dynamic and reliable Gas Station Attendant with extensive experience at Rt. 66 Casino, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through effective communication and teamwork, while maintaining a clean and organized environment. Skilled in operating POS systems and balancing cash registers accurately.
Overview
3
3
years of professional experience
Work History
Gas Station Attendant
Rt. 66 Casino
01.2019 - 07.2019
- Operated point-of-sale systems for efficient customer transactions and service.
- Assisted customers with inquiries, promoting loyalty and satisfaction through exceptional service.
- Maintained cleanliness and organization of the gas station environment to enhance customer experience.
- Maintained clean and orderly work station.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Checked customer identification for alcohol, cigarette, and lottery sales.
Gas Station Attendant
Giant
05.2018 - 08.2018
- Trained new cashiers on point-of-sale systems and procedures.
- Contributed to inventory management by restocking shelves as needed.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
EDR Cashier
Sandia Resort & Casino
08.2017 - 04.2018
- Processed customer transactions accurately and efficiently at cash register.
- Assisted in maintaining clean and organized checkout area to enhance customer experience.
- Managed cash handling procedures, ensuring compliance with casino policies and security standards.
Host/Cashier
Dancing Eagle Casino
07.2016 - 07.2017
- Greeted and seated guests to ensure welcoming first impressions.
- Managed reservation system to optimize table turnover and guest flow.
- Communicated effectively with kitchen and waitstaff to enhance service efficiency.
- Addressed guest inquiries and concerns promptly, ensuring satisfaction and loyalty.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Processed customer transactions accurately and efficiently.
- Handled cash, credit, and electronic payments securely.
Hostess
Thunder Road Cantina
01.2016 - 07.2016
- Maintained cleanliness and organization of checkout area.
- Resolved customer complaints with professionalism and empathy.
- Collaborated with team members to ensure smooth operations.
- Greeted customers entering store and responded promptly to customer needs.
Education
High School Diploma -
Santa Fe Indian School
Santa Fe, NM2014
Skills
- Customer service
- Cleaning and sanitation
- Teamwork and collaboration
- Cash handling
- Operating cash register
- Stocking shelves
- Reliability and punctuality
- Cash register balancing
- POS systems
Timeline
Gas Station Attendant
Rt. 66 Casino
01.2019 - 07.2019
Gas Station Attendant
Giant
05.2018 - 08.2018
EDR Cashier
Sandia Resort & Casino
08.2017 - 04.2018
Host/Cashier
Dancing Eagle Casino
07.2016 - 07.2017
Hostess
Thunder Road Cantina
01.2016 - 07.2016
High School Diploma -
Santa Fe Indian School