Merissa Wagner

Assisted with the installation of automotive window tint on a variety of vehicle makes and models.
Prepared vehicle windows by thoroughly cleaning and removing contaminants to ensure proper adhesion of the film.
Learned proper installation techniques while minimizing bubbles, creases, and imperfections.
Maintained a clean, organized, and safe work environment while handling tools and materials.
Worked alongside experienced technicians to develop skills in window tint installation, customer service, and shop operations.
Inspected completed work to ensure quality standards were met before vehicle pickup.

Supported team in preparing workspaces and organizing tools effectively.

Shadowed senior staff to understand customer service practices in addressing client inquiries and needs.

Adapted quickly to new techniques and methods for window tint application, improving skill set rapidly.

Greeted and seated guests promptly, ensuring optimal dining experience and satisfaction.

Managed reservation system, optimizing table turnover and guest flow during peak hours.

Maintained cleanliness and organization of front-of-house area to enhance guest ambiance.

Trained new hostesses on seating procedures and customer service protocols for consistency.

Addressed guest inquiries and concerns effectively, fostering positive relationships and repeat visits.

Assisted in coordinating special events, ensuring all details aligned with client expectations.

Monitored dining area for availability, facilitating efficient seating arrangements during busy shifts.

Answered customer questions about hours, seating, and menu information.

Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.

Provided excellent customer service to enhance guest satisfaction and retention.

Processed customer transactions efficiently using point-of-sale systems.

Assisted in maintaining accurate cash drawer balances throughout shifts.

Collaborated with team members to ensure smooth operation during peak hours.

Handled inventory management, ensuring product availability and freshness.

Greeted customers entering store and responded promptly to customer needs.

Austin Community College (ACC)
Automotive Collision Repair Program
Currently Enrolled

Completed ABDR 1301 – Auto Body Repair and Repainting, developing foundational skills in collision repair, panel repair, surface preparation, and refinishing techniques.

Enrolled in ABDR 1307 – Auto Body Welding and ABDR 1431 – Basic Refinishing for the Fall semester.

CERTIFICATIONS

I-CAR Collision Repair Fundamentals Certificate of Completion

Demonstrated knowledge of collision repair safety practices, repair procedures, tools, materials, and industry fundamentals.