Merita Dinnauer
Oconomowoc
Summary
Dynamic and reliable professional with a strong background in customer relations and safety awareness, honed at ProHealth Care. Proven ability to enhance patient satisfaction through effective communication and process improvements. Recognized for training new team members and maintaining high standards of service in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Usher
Dockhounds
05.2022 - Current
- Greeted and directed patrons to ensure smooth entry and seating processes.
- Monitored audience behavior to maintain safety and compliance during events.
- Assisted in managing crowd control, ensuring orderly movement throughout venue.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new ushers on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of seating areas before, during, and after shows.
Home Healthcare Provider
Quality Home Care
05.2017 - 01.2019
- Provided compassionate personal care to clients, ensuring comfort and dignity in daily activities.
- Assisted clients with medication management, promoting adherence to prescribed treatment plans.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Monitored client health metrics, promptly reporting changes to the healthcare team for timely intervention.
Patient Service Representative
ProHealth Care
11.1998 - 12.2011
- Managed patient inquiries and appointment scheduling using electronic health record systems.
- Collaborated with medical staff to ensure seamless patient flow and service delivery.
- Resolved patient concerns efficiently, enhancing overall satisfaction and retention rates.
- Trained new team members on best practices for patient interactions and system usage.
- Implemented process improvements that reduced wait times for patients during check-in procedures.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Education
High School Diploma -
Big Creek High School
WarSkills
- Reliability and punctuality
- Working under pressure
- Safety awareness
- Guest service
- Sense of responsibility
- Customer relations
- Team player mentality
- Verbal communication
Timeline
Usher
Dockhounds
05.2022 - Current
Home Healthcare Provider
Quality Home Care
05.2017 - 01.2019
Patient Service Representative
ProHealth Care
11.1998 - 12.2011
High School Diploma -
Big Creek High School