Merlin Calderon
Legal Assistant
Lansdowne Town Center,VA
Summary
Driven and resourceful administrative professional with 5+ years of experience. Track record supporting professional needs with well-organized precision. Sophisticated and efficient in managing high-volume workloads in rapidly changing environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Legal Assistant/Client Coordinator
Legacy Elder Law Center
Leesburg, VA
11.2023 - Current
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task.
- Streamlined administrative processes for better efficiency in handling caseloads, reducing paperwork backlog, and ensuring timely completion of tasks.
- Contributed to client retention by delivering exceptional support services and maintaining high levels of satisfaction.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Managed correspondence with clients, courts, and opposing counsel, maintaining professionalism and confidentiality.
Legal Assistant
Shaygan Legal P.C
Richmond, VA
04.2021 - 10.2023
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Prepared intakes for clients in Spanish and English.
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Analyzed client balance sheets for auditing purposes.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Filed documents with courts on behalf of attorney.
- Answered and directed calls using multi-line switchboard.
Lead Sales Associate
Old Navy
Richmond, VA
01.2020 - 03.2022
- Communicate with supervisors on tasks and projects that need to be completed.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Informed customers of promotions to increase sales productivity and volume.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Education
Bachelor of Science - Criminal Justice/Forensic Science
Virginia Commonwealth University
Richmond, VA 08.2017 - 01.2020
Associate of Applied Science - Administration of Justice
Northern Virginia Community College
Sterling,Virginia 08.2015 - 05.2017
Skills
Office administration
Professional demeanor
Multi-tasking strength
Client Service
Document preparation
Timeline
Legal Assistant/Client Coordinator
Legacy Elder Law Center
11.2023 - Current
Legal Assistant
Shaygan Legal P.C
04.2021 - 10.2023
Lead Sales Associate
Old Navy
01.2020 - 03.2022
Bachelor of Science - Criminal Justice/Forensic Science
Virginia Commonwealth University
08.2017 - 01.2020
Associate of Applied Science - Administration of Justice
Northern Virginia Community College
08.2015 - 05.2017