Summary
Work History
Education
Skills
Timeline
Generic

Merlin Cedeno

Pflugerville,TX

Summary

Results-driven Sales Manager with strong background in team leadership and customer relationship management. Skilled in developing training plans, analyzing sales metrics, and implementing strategies that enhance team performance and drive sales growth. Proven track record of revitalizing business segments and achieving key performance indicators.

Work History

Sales Manager

Metro by T-Mobile
  • Maximized sales through effective team leadership and customer relationship management.
  • Applied diverse strategies to adapt to changing work demands and overcome sales challenges.
  • Conducted daily check-ins with team members to establish objectives and track progress.
  • Identified knowledge gaps within the team, developing targeted training fulfillment plans.
  • Provided actionable feedback from field activities to executive leadership, informing strategic direction.
  • Facilitated in-person meetings with customers and partners to foster key relationships.
  • Achieved and surpassed KPIs through strategic lead conversions and prospecting initiatives.
  • Analyzed key quantitative metrics and business trends to enhance the sales function.
  • Revitalized existing business segments, resulting in increased customer retention and renewal growth.

Trucking Dispatcher

Central Dispatch
  • Identified and secured freight loads through load boards, brokers, and direct shippers.
  • Matched loads with drivers based on their location, availability, and equipment type.
  • Planned efficient routes to optimize fuel consumption and minimize travel time.
  • Provided drivers with essential trip details including pickup/delivery addresses and appointment times.
  • Maintained regular communication with drivers during trips to deliver updates and resolve issues.
  • Assisted drivers with navigation, weather delays, breakdowns, and emergencies.
  • Negotiated with brokers to secure competitive pricing for drivers.

Education

High School Diploma -

Austin Can Academy
Austin, TX

Skills

  • Bilingual
  • Customer relationship management
  • Team leadership
  • Communication skills
  • Strategic planning
  • Training development
  • Route optimization
  • Problem resolution
  • Performance tracking

Timeline

Sales Manager

Metro by T-Mobile

Trucking Dispatcher

Central Dispatch

High School Diploma -

Austin Can Academy
Merlin Cedeno