Merlin Martinez
Ashley Homestore
Turpin,OK
Work History
Store Manager
3 Years 5 Months- Trained and mentored team members on product knowledge and customer service excellence.
- Implemented visual merchandising strategies to enhance product displays and increase sales.
- Analyzed sales data to identify trends and optimize inventory management practices.
- Developed staff schedules to maximize coverage during peak hours while controlling labor costs.
- Fostered a positive store environment, promoting teamwork and high employee morale.
- Resolved customer inquiries and complaints efficiently, enhancing overall customer satisfaction levels.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Income Tax Preparer (Seasonal)
9 Years 3 Months- Prepared individual and business tax returns using advanced software applications.
- Conducted thorough reviews of client financial documents to ensure compliance with tax regulations.
- Advised clients on tax planning strategies to maximize deductions and minimize liabilities.
- Managed client relationships, providing exceptional service and addressing inquiries effectively.
- Managed client relationships, providing exceptional service and addressing inquiries effectively.
- Responded to inquiries from IRS and other tax authorities.
Sales Manager
2 Years 4 Months- Led a team of sales associates, establishing sales goals and devising strategies to drive revenue growth.
- Mentored and trained sales staff, managed inventory levels, and ensured the delivery of excellent customer service.
- Leveraged strong leadership and sales expertise to consistently meet and exceed team objectives.
- Led and trained sales team to enhance product knowledge and customer engagement techniques.
- Analyzed sales data to identify trends, optimize inventory management, and improve forecasting accuracy.
Sales Associate
6 Years 6 Months- Strong client relationships resulted from reliable customer service and timely follow-up.
- Prospect objections were overcome through clear concern handling and customized solutions aligned with unique needs.
- Assisted in inventory management, ensuring product availability and accuracy.
- Enhanced customer experience through personalized service and product knowledge.
- Developed strong relationships with customers, fostering loyalty and repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
1
Language
1
Certification
13
Years of experience
Results-oriented retail professional with over 10 years of experience in sales and operations management. Proven ability to lead teams, develop sales strategies, and ensure excellent customer service to meet revenue targets. Skilled in staff training, inventory management, and overall store operations. Eager to leverage extensive experience to drive success and achieve key objectives for Ashley Homestore.
Education
- Financial
Skills
Customer service
Problem-solving
Multitasking and organization
Training and mentoring
Inventory management
Computer and Microsoft office skills
Excel
Power Point
Strong communication skills both written and verbal
Certification
OSHA 10
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Ashley Homestore
05.2023 - CurrentRead More
Sales Manager
Ashley Homestore
11.2020 - 03.2023Read More
Income Tax Preparer (Seasonal)
Liberal Income Tax
02.2015 - 05.2024Read More
Sales Associate
Ashley Homestore
03.2014 - 09.2020Read More
Universidad Autónoma de Chihuahua
from Financial
Read More