Merlin Varaday
Las Vegas,NV
Summary
My passion is connecting guests' stories with the story of their chosen destination, using my writing, research and communication skills, with the goal of creating exceptional experiences.
Overview
7
7
years of professional experience
Work History
Concierge
The Venetian Resort
06.2023 - Current
- Provided luxury service, according to Forbes Standards.
- Generated revenue through sales of show tickets, tours, floral deliveries and poolside cabana bookings.
- Fulfilled each guest request with a high level of accuracy and attention to detail, utilizing over a dozen booking portals and software programs.
Concierge
Washington School House Hotel
07.2022 - 06.2023
- Provided high-contact, bespoke hospitality in an all-inclusive boutique hotel through each phase of the guest experience, from pre-arrival, through check-in and stay, to a personalized departure.
Lead Concierge
Westgate Park City Resort & Spa
06.2020 - 07.2021
- Fulfilled requests for hotel guests, timeshare owners and group coordinators, including ski lessons, spa bookings, transportation and excursions.
- Set up romance packages and amenities in guest suites.
- Created VIP guest Welcome Baskets, including designing the reusable baskets, and ordering supplies.
Guest Relations Manager
Sorrel River Ranch Hotel & Spa
10.2020 - 06.2021
- Addressed guest feedback, concerns, special requests and inquiries.
- Coordinated Adventure Center Bookings, including in-house jeep, UTV and horseback tours, as well as customized excursions to National Parks.
Lead Concierge
The Porter Hotel, A Hilton Curio Collection Hotel
01.2018 - 10.2020
- Opened new luxury Hilton Curio Collection hotel.
- Operated as the sole concierge for 300 room hotel.
- Created and built relationships with local vendors, such as florists, balloon vendors and tour operators.
Education
Bachelor of Arts - Marketing
Portland State University
Portland, OR06-2004
Skills
- Portland Interview Magazine
- Old Town Chinatown Crier
- The Where To Eat Guide Portland and Seattle
- Dishing Park City
Timeline
Concierge
The Venetian Resort
06.2023 - Current
Concierge
Washington School House Hotel
07.2022 - 06.2023
Guest Relations Manager
Sorrel River Ranch Hotel & Spa
10.2020 - 06.2021
Lead Concierge
Westgate Park City Resort & Spa
06.2020 - 07.2021
Lead Concierge
The Porter Hotel, A Hilton Curio Collection Hotel
01.2018 - 10.2020
Bachelor of Arts - Marketing
Portland State University
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