Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Merna Hassan

Portsmouth,VA

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Pharmacy Technician

Witz End Freedom Pharamcy
12.2023 - 05.2024
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Entered and processed patients' prescriptions into internal system.
  • Counted and labeled prescriptions with correct item and quantity.
  • Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
  • Motivated and detail-oriented pharmacy technician with hands-on experience in assisting pharmacists.
  • Managing inventory, and providing excellent customer service. Seeking to leverage on-the-job training and growing knowledge of pharmacy operations.

Server

Saltines
07.2024 - Current


  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.


Server

Mamas Cafe Baci
03.2018 - 05.2024
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.


Education

High School Diploma -

Hackettstown High School
Hackettstown, NJ
06.2024

Skills

  • Dining area maintenance
  • Suggestive Selling
  • Customer Service
  • Customer Relations
  • Sales
  • Allergy awareness
  • Cash Handling
  • Sales expertise
  • High-volume dining
  • Quality Control
  • Food sales and promotion
  • Relationship Management

Accomplishments

  • Currently studying for Pharmacy Technician Certification Board (PTCB) exam

Certification

Food handlers certification

Languages

English
Native or Bilingual
Arabic
Native or Bilingual

Timeline

Server

Saltines
07.2024 - Current

Pharmacy Technician

Witz End Freedom Pharamcy
12.2023 - 05.2024

Server

Mamas Cafe Baci
03.2018 - 05.2024

High School Diploma -

Hackettstown High School

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