Merna Poulis

• Resolved donor inquiries in a timely manner by providing accurate and appropriate responses.
• Performed administrative duties such as filing documents, processing invoices.
• Assisted donors with enrollment processes, account setup and maintenance.
• Worked closely with center leadership to maintain center metrics.
• Provided support to nurses, phlebotomists, and other medical personnel in the collection process.
• Operated efficiently in all three areas of production.
• Trained incoming linestaff, as well as new members of the supervisory team.

Supplemental Training:

• Plasma Processing - 12/2022
• Designated Trainer - 06/2023
• Donor Screening and Registration - 01/2024
• Alternate Center Leadership (ACL) - 01/2024

• Performed venipuncture according to established standards.
• Assisted in the preparation of laboratory specimens for analysis and testing.
• Maintained a clean, safe, and organized work environment.
• Verified donor information before specimen collection.
• Assisted in the training of new phlebotomists.
• Provided excellent customer service while interacting with donors.
• Located veins suitable for puncture to draw blood using sterilized needles, vials, and other equipment.
• Observed patient for unusual reactions or events to take appropriate action under established guidelines.
• Calibrated equipment according to manufacturer's specifications.