MERON KETSELA
Durham,NC
Summary
Diligent customer service specialist with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Abol Ethiopian Restaurant
Durham, NC
09.2025 - 04.2026
- Processed customer transactions accurately and efficiently, ensuring a seamless checkout experience.
- Monitored inventory levels and coordinated supply orders to ensure timely availability of restaurant essentials.
- Implemented customer feedback initiatives, fostering an environment for continuous service improvement.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Managed daily cash register operations, balancing cash drawers to maintain financial integrity.
- Assisted customers with menu selections and provided detailed information about dishes to enhance their dining experience.
Diagnostic Radiologist
Sheik Yabere Specialized Hospital
Jigjiga
11.2024 - 05.2025
- Performed ultrasound exams including echocardiography and vascular.
- Read x rays CT and MRI scans.
- Exhibited knowledge of anatomy and pathology principles in order to provide accurate diagnoses through imaging studies.
- Collaborated with multidisciplinary teams to coordinate patient care plan objectives.
- Displayed strong communication skills when interacting with patients, families and other healthcare providers.
- Employed critical thinking skills in order to interpret complex medical images accurately.
Medical Receptionist
YEM Dermatovenerology Clinic
Harar, Ethiopia
11.2024 - 05.2025
- Coordinated patient scheduling and managed appointment confirmations to optimize clinic workflow and reduce wait times.
- Delivered exceptional patient service by addressing inquiries and concerns promptly, enhancing patient satisfaction rates.
- Managed electronic health records with accuracy, ensuring compliance with privacy regulations and streamlined information retrieval.
- Trained new staff members on office protocols and software systems to promote a cohesive team environment.
- Facilitated communication between patients and healthcare providers, ensuring clarity in treatment plans and follow-up care.
- Supported billing processes by verifying insurance information and processing payments efficiently for seamless transactions.
- Organized patient files meticulously, enabling quick access to medical histories during consultations for improved care delivery.
- Helped patients complete necessary medical forms and documentation.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Diagnostic Radiologist
Borama Modern Diagnostic Center
Borama, US
01.2020 - 01.2024
- Performed ultrasound exams including echocardiography and vascular.
- Read x rays CT and MRI scans.
- Exhibited knowledge of anatomy and pathology principles in order to provide accurate diagnoses through imaging studies.
- Collaborated with multidisciplinary teams to coordinate patient care plan objectives.
- Displayed strong communication skills when interacting with patients, families and other healthcare providers.
- Employed critical thinking skills in order to interpret complex medical images accurately.
Physician / Clinical Training
Harromaya University Teaching Hospital
01.2012 - 01.2017
- Conducted patient evaluations and clinical assessments across multiple departments
- Interpreted laboratory and diagnostic imaging results to support treatment planning.
- Collaborated with multidisciplinary healthcare teams to manage patient care
- Maintained detailed medical documentation and patient records
- Educated patients and families on treatment plans and preventive care.
Education
Doctor of Medicine -
Hawassa University School of Medicine
Diploma of Radiology - undefined
St.Paul Millenium Medical College
Skills
- Clinical documentation (EMR)
- Basic computer skills
- Customer service and Customer satisfaction
- Cash management and Payment processing
- Patient assessment and monitoring
- Performing ultrasound scan
Certification
- Basic Life Support (BLS)
- SPI Exam (Ultrasound Physics), planned
ADDITIONAL INFORMATION
I had a one month US clinical rotation in private clinic in new york city in 2024
Languages
English
Full Professional
Amharic
Native or Bilingual
Timeline
Customer Service Cashier
Abol Ethiopian Restaurant
09.2025 - 04.2026
Diagnostic Radiologist
Sheik Yabere Specialized Hospital
11.2024 - 05.2025
Medical Receptionist
YEM Dermatovenerology Clinic
11.2024 - 05.2025
Diagnostic Radiologist
Borama Modern Diagnostic Center
01.2020 - 01.2024
Physician / Clinical Training
Harromaya University Teaching Hospital
01.2012 - 01.2017
Diploma of Radiology - undefined
St.Paul Millenium Medical College
Doctor of Medicine -
Hawassa University School of Medicine