Merranda Switzer

• Engage in direct client contact to provide support and crisis intervention to youth
• Apply de-escalation strategies to ensure safety and promote emotional regulation
• Assist with case management by coordinating services and tracking client progress
• Complete accurate and timely progress notes to document interventions and outcomes

• Maintained operational efficiency through clear communication with guests and staff in fast paced work environment

• Sharpened interpersonal skills such as teamwork, conflict resolution and active listening

• Gained trauma-informed care experience through observing sessions and direct client support
• Provided resource guidance to survivors of sexual violence via crisis hotline and hospital accompaniments
• Assisted in implementing evidence-based interventions addressing mental health, trauma, and family dynamics

• Originate, review, process, and successfully close average of 45 client loan proposals per month
• Developed strong rapport with clients and referral partners, encouraging trust and cooperation throughout refinance process.

• Mastered time management skills by maintaining full-time work schedule while being full time college student
• Helped with planning schedules and delegating assignments to meet coverage and service demands