MERRI L. TOWNLEY
MORENO VALLEY,CA
Summary
Dynamic communications professional with extensive experience at the County of Riverside, excelling in technical support and project management. Successfully designed an emergency paging system and led critical communications during disasters. Proven ability in troubleshooting and effective collaboration, ensuring seamless operations and enhanced service delivery across diverse initiatives. Hardworking employee with excellent customer service report multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Communications Technical Support III
County of Riverside
Moreno Valley, USA
01.1990 - Current
- Designed and implemented an emergency paging system via Spok Paging for hospital-wide alerts to first responders and staff.
- Coordinated short-term and long-term project assistance across various initiatives.
- Participated in work group meetings, providing recommendations for paging and cellular systems.
- Acted as liaison between County and vendors to facilitate communication and service delivery.
- Led communications at disaster command center, managing radios and critical communication devices.
- Provided technical support for iPhone and iPad app installations, configuring Cisco Jabber and Epic applications.
- Executed audio-visual setups tailored to specific administrator and staff requirements.
- Diagnosed/troubleshoot repair resolve telecommunications equipment, including Cat 6 phone/data jacks, video conferencing, and AV systems.
Education
Bachelor’s Degree - Information Technology
University of Phoenix
10-2027
Associates Degree - Information Technology
University of Phoenix
10.2019
Computer Information Systems -
Riverside Community College
Riverside, CA01.2001
Skills
- Technical support and troubleshooting
- Project management and planning
- Database administration and management
- Information security
- Audio-visual setup
- Network troubleshooting
- Effective communication skills
- Problem solving
- Team collaboration
- Conflict resolution
- Self-direction
- Organizational skills
- Telephone etiquette
- Data entry
Certification
- Extron Control Specialist – Certified, 08/01/19
- CCNA – Certified - UOP, 10/01/19
- Fiber Optic Certificate, Anaheim, CA, 08/01/09
References
Furnished Upon Request
Timeline
Communications Technical Support III
County of Riverside
01.1990 - Current
Bachelor’s Degree - Information Technology
University of Phoenix
Associates Degree - Information Technology
University of Phoenix
Computer Information Systems -
Riverside Community College
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