Merric Godfrey
715 West 2220 North Lehi,UT
Summary
Results-driven Retail Management Professional with expertise in exceeding sales goals through strategic purchasing and merchandising decisions. Developed comprehensive Loss Prevention programs that effectively mitigated corporate theft and waste while fostering customer loyalty and engagement. Demonstrated strong investigative and communication skills to gather critical information and build strategic alliances supporting business objectives.
Overview
14
14
years of professional experience
Work History
Operations Store Leader
Smith's Food and Drug
07.2016 - Current
- Supervised associates, providing coaching, scheduling guidance, and performance feedback.
- Analyzed store performance reports to support labor planning and operational decisions.
- Oversaw the implementation of new technology solutions for efficient inventory tracking, data analysis, and overall store operations enhancement.
- Monitored store operations for safety risks, shrink trends, and compliance gaps.
- Conducted surveillance reviews to identify suspicious activity and support incident resolution.
- Investigated internal theft, policy violations, and fraud concerns using case documentation.
Call Center Quality Analyst
Bed Bath and Beyond
10.2015 - 04.2016
- Assessed work performance for each employee within the department, providing constructive criticism regarding handling of job tasks.
- Requested customer feedback to identify areas for improvement in business operations and processes.
- Researched discrepancies to implement corrective actions, preventing potential key sales losses.
Call Center Quality Manager
Survey Sampling International
11.2012 - 10.2015
- Communicated company information to inquiring customers, enhancing customer experience and projecting a positive company image.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Communicated general company information to inquiring customers in a professional and pleasant manner to project a positive company image.
- Developed agendas and communication materials for team meetings, facilitating effective collaboration and information sharing.
- Conducted site evaluations, customer surveys, and team audits to assess service quality and identify improvement opportunities.
Education
Some College (No Degree) - Electrical Engineering
Tactical Support Equipment Department
Fort Lee, VAHigh School Diploma -
Davis High School
Kaysville, UT05-2010
Skills
- Inventory management
- Operational compliance
- Video Surveillance Operation
- Data analysis tools
- Computer skills
- Health and safety
- Performance appraisals
Additional Information
- Multiple workplace awards
- Runs a bi-monthly creative problem solving group
- Served in the United States Army Reserve since January
Education and Training
other,other
Timeline
Operations Store Leader
Smith's Food and Drug
07.2016 - Current
Call Center Quality Analyst
Bed Bath and Beyond
10.2015 - 04.2016
Call Center Quality Manager
Survey Sampling International
11.2012 - 10.2015
High School Diploma -
Davis High School
Some College (No Degree) - Electrical Engineering
Tactical Support Equipment Department