Destini Walters
GA
Summary
Results-driven retail leader with 12+ years of experience in fashion retail and customer service, including 6+ years in store leadership. Proven expertise in operational excellence, team development, and upholding brand standards. Dedicated to delivering exceptional guest experiences, fostering a positive and collaborative store culture, and inspiring teams to consistently drive strong results.
Overview
14
14
years of professional experience
Work History
Operations Assistant Store Leader
Altar'd State
, Georgia
11.2025 - Current
- Manage daily store operations, opening/closing procedures, cash handling, labor planning, and expense management.
- Direct inventory operations including stock replenishment, shipping/receiving, backroom organization, and physical inventory preparation.
- Conduct operational self-audits and enforce compliance and loss prevention policies, achieving a 100% score on the most recent official audit.
- Partner with the Store Leader to recruit, train, and mentor associates, fostering an engaging team culture.
- Maintain sales floor visual standards and planograms while championing community outreach through Mission Mondays and high-touch guest service.
Assistant Manager
Windsor
05.2025 - 11.2025
- Oversaw daily store operations and delegated responsibilities to ensure compliance with company policies and maintain efficient workflows.
- Oversaw daily store operations, delegated responsibilities, and reinforced company policies to maintain efficient workflows.
- Facilitated recruiting, hiring, and onboarding initiatives while cultivating a collaborative and supportive team environment.
- Applied Windsor's 4 Steps of Selling framework to cultivate customer relationships, increasing Average Dollar Sale (ADS) and Units Per Transaction (UPT).
- Processed POS transactions, balanced cash drawers, and executed opening and closing procedures while upholding store security protocols.
- Maintained clean, organized, and visually appealing sales floor to enhance customer experience in accordance with company standards.
- Resolved customer inquiries and escalated issues with professionalism to ensure an exceptional shopping experience.
- Cultivated strong customer relationships, enhancing brand loyalty and encouraging repeat business.
- Exemplified core company values by championing teamwork, integrity, continuous improvement, and operational excellence.
Customer Service Representative
REVOLVE
03.2024 - 03.2025
- Responded to high-volume customer inquiries via phone, email, and live chat, delivering timely and effective resolutions.
- Resolved complex service issues using active listening and tailored solutions, strengthening customer trust and brand loyalty.
- Tracked customer feedback to identify recurring trends and shared actionable insights with leadership to improve service quality.
- Collaborated with team members to streamline workflows, improve support efficiency, and deliver consistent service.
- Reduced response times and improved CSAT ratings through efficient, first-contact issue resolution.
- Delivered empathetic, professional support that consistently drove customer satisfaction and retention.
Boutique Team Leader
Franki by Francesca's
Buford, Georgia
02.2022 - 08.2024
- Drove sales performance by executing daily sales plans, monitoring key performance metrics, managing expenses, and coaching the team on the sales floor.
- Used in-depth product knowledge and the “Our Reason” selling approach to build customer relationships and support growth in Average Dollar Sale (ADS) and Units Per Transaction (UPT).
- Fostered customer retention through personalized styling and successfully drove sign-ups for the Fran Club loyalty program.
- Prioritized and delegated daily operational tasks, ensuring timely completion and adherence to store performance goals.
- Supported recruiting and retention of guest-focused team members who contribute to sales and a positive work environment.
- Mentored, coached, and developed associates to optimize individual performance and support career advancement.
- Executed opening and closing POS procedures, balanced cash drawers, prepared bank deposits, and managed confidential financial records.
- Processed payroll and optimized staff schedules, ensuring high accuracy across all weekly timesheets.
- Managed inventory levels through routine replenishment and audit procedures to support seamless store operations.
Sales Specialist/Bra Fit Expert
Victoria's Secret & PINK
Atlanta, GA
05.2012 - 02.2022
- Maintained a minimum sales average of $300 per hour through effective product knowledge, personal testimony, and exceptional customer service.
- Provided expert product recommendations, answered customer inquiries, and guided shoppers to appropriate merchandise.
- Built strong client relationships to enhance customer retention and drive repeat sales.
- Executed visual merchandising standards by updating window displays and floor sets to create an engaging shopping environment.
- Processed financial transactions accurately while promoting customer enrollment in loyalty programs such as the Angel Card and Pink Nation.
- Maintained and organized accurate sales and transaction records for management review.
- Executed register opening and closing procedures, including cash counting, charge slip reconciliation, and drawer balancing.
- Followed theft prevention protocols to minimize shrinkage, emphasizing genuine customer interactions.
Education
High School Diploma -
Flowery Branch High School
Flowery Branch, GAGeorgia Gwinnett College
Lawrenceville, GASkills
- Store operations
- Inventory management
- Employee scheduling
- Point of sale systems
- Loss prevention
- Team management
- Coaching and mentoring
- Recruitment and hiring
- Customer service
- Effective team collaboration
Timeline
Operations Assistant Store Leader
Altar'd State
11.2025 - Current
Assistant Manager
Windsor
05.2025 - 11.2025
Customer Service Representative
REVOLVE
03.2024 - 03.2025
Boutique Team Leader
Franki by Francesca's
02.2022 - 08.2024
Sales Specialist/Bra Fit Expert
Victoria's Secret & PINK
05.2012 - 02.2022
High School Diploma -
Flowery Branch High School
Georgia Gwinnett College