Merrick Otero

• Greeted customers and helped with product questions, selections, and purchases.
• Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
• Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
• Greeted customers and provided outstanding customer service.
• Handled reservations.
• Actively using online equipment to complete transactions.

• Conducted regular inventory checks of supplies and equipment for efficient marina operations.
• Performed minor repairs on docks, walkways, lighting fixtures, and other infrastructure elements as needed.
• Educated customers on local boating regulations and guidelines for safe navigation within the harbor area.
• Supported marina maintenance tasks for a clean and well-organized environment.
• Maintained accurate records of dock usage, reservations, and billing information.
• Provided backup support for office administrative duties such as answering phone calls or processing payments during peak hours.
• Trained and mentored new employees on company procedures and safety protocols.

My job during marine construction involved a range of tasks essential for creating safe and functional structures on the water. I worked with my team to set up temporary structures, such as pilings and forms, which would serve as the foundation for the dock. This included operating heavy machinery like pile divers and cranes to install and secure materials. Attention to detail is crucial, as we had to ensure that all components were level and stable. Safety was a top priority while working in marine construction. Overall, my role required a mix of physical labor, technical skills, and teamwork, all aimed at building durable docks that will withstand the test of time and environment factors.