Merrilee Hannigan
Bridgton,ME
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Bartender/Server
The Uptown Pub
06.2021 - 10.2024
- Cultivated warm long lasting relationships with regulars and new customers.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Assisted manager with beer orders, bank deposits, scheduling and hiring.
- Used slow periods to restock bathrooms, beer cooler and organize and stock walk in fridge and any extra cleaning that may need done.
Fisherman
FV Saturn And FV Confidence
05.2018 - 08.2020
- Fostered a positive work environment, leading to strong relationships with fellow crew members, fisherman, cannery manager and workers.
- Navigated fishing vessel using radar, sonar and global positioning and communication equipment in all types of weather.
- Accurately reported FV catch by weight and species using T-landings, generating fish tickets and reports for fishermen, cannery and Fish & Game
- Operated machinery including crane, fish pump, fish scale and anchor.
- Shopped for the season's provisions, stocked boat with provisions, planned and prepared meals.
- Organized delivery of provisions and mail to fisherman.
Server
Spirits Bar And Grill At The Old Alcohol Plant
03.2017 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently.
- Provided friendly, courteous service to create memorable moments for guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Bank Teller
1st Security Bank
06.2017 - 05.2018
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Reconciled cash drawer and resolved discrepancies.
- Counted and packaged currency and coins.
- Assisted customers with compromised debit cards and issued new cards.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Educated customers on use of banking website and mobile apps.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
Education
Associate of Science - Medical Assisting
Whatcom Community College
Bellingham, WASkills
- Effective & Clear Commnication
- Time Management
- Critical Thinking
- Customer Service & Rapport
- Calm Under Pressure
- Trustyworthy & Reliable
- Attention to Detail
- Operational Efficiency & Saftey
- Guest Satisfaction
- Organizational Skills
- Team Player
- Problem Solving & Troubleshooting
Timeline
Bartender/Server
The Uptown Pub
06.2021 - 10.2024
Fisherman
FV Saturn And FV Confidence
05.2018 - 08.2020
Bank Teller
1st Security Bank
06.2017 - 05.2018
Server
Spirits Bar And Grill At The Old Alcohol Plant
03.2017 - 02.2019
Associate of Science - Medical Assisting
Whatcom Community College
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