Merrill Martin
Dallas,TX
Summary
Dynamic security operations professional with a strong background in personal training and loan operations management. Demonstrates a proven record of navigating complex situations and developing client-focused solutions while leading with integrity. Exceptional communication and problem-solving skills contribute to effective performance in fast-paced environments, ensuring top-tier service and safety. Aiming to leverage expertise to enhance operational efficiency and client satisfaction.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
Dallas, Texas
02.2022 - Current
- Provided expert security to discourage criminal activities and vandalism effectively.
- Compiled thorough documentation of all safety-related occurrences.
- Safeguarded premises by actively supervising CCTV operations.
- Engaged in consistent surveillance of facility premises, including parking lots and surrounding environments.
- Assisted in the development and implementation of security policies and procedures.
- Provided emergency medical assistance, including first aid and CPR, when needed.
Personal Trainer
Gray Fit Training and Recovery
Dallas, Texas
04.2021 - Current
- Acquired knowledge in wellness to develop fitness initiatives for clients.
- Provided constructive feedback and motivational support during fitness sessions.
- Designed tailored fitness and nutrition plans to align with specific client objectives.
- Implemented a system for managing fitness regimens and contracts.
- Provided clients with proactive guidance on preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
- Guided individuals in cardiovascular sessions, strength-building exercises and stretching regimens.
Case Manager Coordinator
Fannie Mae
Dallas, Texas
02.2011 - 04.2021
- Developed tailored solutions to resolve complex financial challenges.
- Managed escalated cases, analyzing complex loan structures in compliance with company guidelines.
- Collaborated with internal and external stakeholders to effectively address client concerns.
- Provided expert consultation on services, investor reporting, and loss mitigation strategies.
- Assessed loan modification cases requiring elevated approval.
- Deployed quality control strategies ensuring optimal performance.
- Advised clients on tactics for efficient debt management.
- Kept current with evolving regulations, policies, and procedures in mortgages.
- Ensured the timely completion of projects by collaborating with team members.
Education
Bachelor of Arts - Interdisciplinary Studies
University of Houston
Houston, TXSkills
- Security Operations and Risk Management
- Emergency Response and Crisis Management
- Personal Training and Fitness Consultation
- Team Leadership and Collaboration
Certification
- Certified Personal Trainer
- First Aid and CPR Certification
- Security Training and Emergency Response Certifications
Timeline
Security Officer
Allied Universal Security Services
02.2022 - Current
Personal Trainer
Gray Fit Training and Recovery
04.2021 - Current
Case Manager Coordinator
Fannie Mae
02.2011 - 04.2021
Bachelor of Arts - Interdisciplinary Studies
University of Houston
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